• Issues with Sophos Cloud and WSUS managed updates

    Hi, I'm currently trialling Sophos Cloud enduser protection and am having some issues since installing the software. On installing, I got an error where the client software could not connect to Sophos so was advised by the KB to configure the…
  • Problème de coonexion lors de la migration dans sophos cloud

    Je n'arrive pas a migré mes utilisateurs dans le sophos cloud il semblerais que mon proxy bloque le téléchargement comment contourné le problème voici le message d'erreur Description {SC:Error:8;143} Errors A connection to Sophos could not be established…
  • Is it possible to enable web control and anti-virus for mobile devices ?

    I am new to Sophos but is it possible to able web control and anti-virus for mobile devices? I am trying to figure out how to do this. As i am unable to browse with my computer to certain website categories ... it works on my managed device to browse…
  • 9.3.4: Mac: Installation failing with SophosNilProxyException

    When installing Sophos Antivirus using command line, I get this error: Jan 12 10:03:51 minidefrancois Sophos Bootstrap[15702]: [SophosDistantObject.m:208] An exception was encountered while messaging the server: SophosNilProxyException. Retrying: 1…
  • Mac: How to get version of installer

    I just downloaded SophosInstall.zip from the Cloud console. How can I find its version? Here's what I find from:SophosInstall/Sophos\ Installer.app/Contents/Info.plist" <key>CFBundleShortVersionString</key> <string>9.3.4</string> Should I…
  • RE: How to use different strategy on a same pc ?

    Hello, I saw in documentation, the importance of order in strategy. And we must keep in our mind, it need a certain time to see activated strategy after login. Thanks for your help, Hug. (I hope you understand me :)
  • Creating a 'Full' Sophos Cloud Windows installer to minimize initial bandwidth utilization

    Hi I am following the article at https://www.sophos.com/en-us/support/knowledgebase/121318.aspx for deployment of the Sophos Cloud application to my organisation. I have 250 computers at 1 office that has a 10mbit internet pipe. The OS we are using…
  • How to use different strategy on a same pc ?

    Hi, How a admin user can access web site and applications who are blocked for others ? Thank you Regards, Hug.
  • Web Control vs Web Gateway?

    Our partner suggested that we can and should run the Web Control and Web Gateway simultaneously, but Sophos support has said this is not recommended and will cause problems. Has anyone else used both products?
  • AD Sync filter groups?

    This entry was recently added to the 'What's new' page ( http://downloads.sophos.com/readmes/cloud/scloud_readme_eng.html ): AD Sync can now filter groups AD Sync now lets you filter the groups it imports, so that you no longer have to import every…
  • On-access Scanning Disabled since last Sophos Update

    I've got 3 samsung laptops all showing the same problems. They've all been upgraded to Windows 10 (64 bit), and worked well for a few weeks. Then, following a Sophos update (they're running Sophos Cloud Endpoint security and Control), now On-access scanning…
  • Real-time protection shows disabled in Sophos Cloud.

    On 10-15-2015 there was a large Client update for Sophos and caused a DDoS on our network and shut everything down. I have 15 computers that say real-time protection is disabled in Sophos Cloud even after I completely uninstall/reinstall Sophos. Does…
  • Disable scanning of remote files in policy

    We are running Sophos Cloud on Macs, and I'm wondering if there is a way to disable the setting to scan remote files in the policy settings? I have created an exclusion for smb://, but I'm not even sure how to see if it is doing anything. I have found…
  • How to download after previous trial

    Hi, I've just purchased Cloud Endpoint Protection Standard and have received my License Schedule . I've logged into Sophos (converted account to SophosID) without any problems. I need to install Sophos Cloud, however instructions say to select the…
  • Websites not giving a warning

    My team and I are working on setting up Sophos Cloud and are testing the Web Site controls. Some sites are working correctly, such as www.youtube.com . When we set them to warn the user about using the site, the warning message is displayed correctly…