Hi, I'm currently trialling Sophos Cloud enduser protection and am having some issues since installing the software. On installing, I got an error where the client software could not connect to Sophos so was advised by the KB to configure the…

Je n'arrive pas a migré mes utilisateurs dans le sophos cloud il semblerais que mon proxy bloque le téléchargement comment contourné le problème voici le message d'erreur Description {SC:Error:8;143} Errors A connection to Sophos could not be established…

I am new to Sophos but is it possible to able web control and anti-virus for mobile devices? I am trying to figure out how to do this. As i am unable to browse with my computer to certain website categories ... it works on my managed device to browse…

When installing Sophos Antivirus using command line, I get this error: Jan 12 10:03:51 minidefrancois Sophos Bootstrap[15702]: [SophosDistantObject.m:208] An exception was encountered while messaging the server: SophosNilProxyException. Retrying: 1…

I just downloaded SophosInstall.zip from the Cloud console. How can I find its version? Here's what I find from:SophosInstall/Sophos\ Installer.app/Contents/Info.plist" <key>CFBundleShortVersionString</key> <string>9.3.4</string> Should I…

Hi I am following the article at https://www.sophos.com/en-us/support/knowledgebase/121318.aspx for deployment of the Sophos Cloud application to my organisation. I have 250 computers at 1 office that has a 10mbit internet pipe. The OS we are using…

Hi, How a admin user can access web site and applications who are blocked for others ? Thank you Regards, Hug.

Our partner suggested that we can and should run the Web Control and Web Gateway simultaneously, but Sophos support has said this is not recommended and will cause problems. Has anyone else used both products?

This entry was recently added to the 'What's new' page ( http://downloads.sophos.com/readmes/cloud/scloud_readme_eng.html ): AD Sync can now filter groups AD Sync now lets you filter the groups it imports, so that you no longer have to import every…

I've got 3 samsung laptops all showing the same problems. They've all been upgraded to Windows 10 (64 bit), and worked well for a few weeks. Then, following a Sophos update (they're running Sophos Cloud Endpoint security and Control), now On-access scanning…

On 10-15-2015 there was a large Client update for Sophos and caused a DDoS on our network and shut everything down. I have 15 computers that say real-time protection is disabled in Sophos Cloud even after I completely uninstall/reinstall Sophos. Does…

We are running Sophos Cloud on Macs, and I'm wondering if there is a way to disable the setting to scan remote files in the policy settings? I have created an exclusion for smb://, but I'm not even sure how to see if it is doing anything. I have found…

Hi, I've just purchased Cloud Endpoint Protection Standard and have received my License Schedule . I've logged into Sophos (converted account to SophosID) without any problems. I need to install Sophos Cloud, however instructions say to select the…

My team and I are working on setting up Sophos Cloud and are testing the Web Site controls. Some sites are working correctly, such as www.youtube.com . When we set them to warn the user about using the site, the warning message is displayed correctly…