Our company is using Sophos endpoint cloud for anti virus and since around March of this year we have been having a slew of issues. One particular issue is that Sophos is intermittently breaking the internet connection. Users will submit ticket saying…

I am having an issue trying to utilize the Chromebook Recovery Utility in Chrome. We have used this program in the past with no issue. Since the migration and install of Sophos Endpoint with Intercept X I am unable to create these USB drives. When I run…

Hi, This should be fairly simple, and I am 99% certain of the answer but want to be sure. We need to change a client's license (downgrade as the subject of this post states) and I have seen in the support article that any software not included in…

Hi! I'm not sure if this is the correct place for this but I thought I would give it a shot. So I'm currently doing a research project for my college computer science class on different programs that could potentially have compatibility issues or just…

Hello community!. I have a doubt is it possible to know the core agent version globally, for example. If I want to look de core agent version on a device, I have to go to Devices - "PC1", and in the agent summary we can look the all the components…

Hello, We have an issue where our 3rd party monitoring tool is looking at the following folder for definition updates: C:\Program Files (x86)\Sophos\Sophos Anti-Virus From what I can see any agent that has the core update agent on version 2.20.13…

Hi everyone, since some weeks we and our customers are facing the issue that all of a sudden the user is not able to use google anymore. If he tries to google something he gets the error mentioned in the subject. The only solution is to close the…

Hi, in the Report "Mailware and PUAs blocked" there are many events like this: Alert: No How can I change the event to Alert: Yes ? The frequency is settings: Best regards, Thomas

Hello! We monitor hundreds of servers where Sophos is installed and have started to see the new architecture version rollout, triggering us to make some changes to the Windows Services we monitor. We have also noticed that the log file we check daily…

Hello Could someone provide me with a log of the Sophos Antivirus? Thanks in advance

Hello @all, since the architecture change anounced in KB00043550 ( https://support.sophos.com/support/s/article/KB-000043550?language=en_US ) we have at most clients the behaviour, that i see a neverending progressbar from Outlook if i copy a file …

We are using Anveo as client software for our external representatives, working on our local Business Central (aka Navision) setup. Anveo is an app, downloaded from the Microsoft Store, making a connection to our database, but also having offline capabilities…

Hi all, I'm using my company's laptop and running it as a non-administrator account. I am unable to access Sophos Diagnostic Utility it says "SDU is running from a non-administrator account. The tool may not be able to gather all requested information…

Hello, i am new to Sophos Endpoint and still try to dig my way through the settings and options. My Testclient shows me a red Alert wich means "Privacy deactivated" and "We informed your Administrator" But i didn't got informed about anything an…

Hello dear community, I have the problem that I used a wrong installer when installing an endpoint for a customer. Unfortunately, with the large number of customers, I do not know in which customers the PC was installed. When uninstalling, the tamper…

Hello there! I have some questions. I wasn't sure where to open this thread (f.e Sophos Central or Intercept X Endpoint ). Please excuse me if my posting here is wrong. We recently joined Sophos. We also caught a lot of malware that our previous security…

Hi all, today it seems that on a lot of Windows 10 clients the Sophos Anti-Virus service was removed however not on all. The status in Central is ok so no "service missing" message or the like. Is that due to an update? Why does it not affect all clients…

Hi I am using SOPHOS Intercept-x for server with server lockdown feature and noticing that SOPHOS SDL log files keep on increasing and storing more than a year logs. Resulting no space left on the disk. Pls suggest workaround to remove these logs…

2 of our computers got BSOD today after a Sophos product update has been installed yesterday. Both machines are EAP. The BSOD occoured about 1h after power on during a zoom video meeting session. with or before the BSOD a minidump has…

According to this post and comments made in it, these rollouts should be complete and devices should be updated fully to the new architecture, however my entire fleet still hasn't updated. The new agent seems to be rolled out but devices still have the…

Hello Sophos Community, my name is David Lorenz and I am a it service provider with many customers. Our customers use Windows Server 2016 and 2019 as a virtual VMware machine. They use Intercept X Advanced with XDR for Server or Intercept X Essentials…

Hi, I am having some problems with this procedure https://support.sophos.com/support/s/article/KB-000035040?language=en_US I have a Citrix MCS Catalog, my VMs are created from a VM image base. First, I install Sophos Antivirus and execute the procedure…

Good morning, since we enrolled Sophos Central Endpoint protection we got the Problem, that sometimes, we get these Errors as Mentioned above. PR_END_OF_FILE_ERROR ssl_error_bad_mac_alert if the User waits 5 Minutes and tries to connect the Website…

Is the Sophos Credential Theft Protection feature considered a substitute for, or equivalent to, Windows Defender Credential Guard? I suspect not but wanted to ask. Thanks, Matt

Does Intercept X Advanced have Patch Management? Can you manage 3rd party application updates?