Checking disk space consumers on our windows servers we see that Sophos folder is huge on them: %programdata%\sophos\endpoint defense\data\event journals\sophosED Some of the subfolders contain tenthousands of files (e.g. Dns or FileBinaryChanges…

Hello, since a few days word is crashing by starting on my windows 11 pc.Microsft 365 is installed in the version 16.0.15726.20262. Excel, Outlook and Powerpoint are working well. Now i have disable the sophos protection on my endpoint and after this…

Hello, recently we are experiencing heavy performance issues for users with Endpoint installed. It seems that sophos filescanner.exe is taking a lot of resources on the machine making working on it almost impossible. opening Outlook or Teams takes…

my downloads stay with the blue ring and are not accessible. I have to go to my download folder to run my downloads. all works fine if I stop Sophos System Proctection Service. chrome Browser ver 108 Products: core Agent 2022.2.2.1 Sophos Intercept…

I can only connect to any hyper-v server from hyper v manager on the fysical host. When the connection is up and running i can start MSTSC from my local windows 11 and connect to the server and take over the session. if i try to connect directly…

I install intercept XDR in the system in normal case it's working ,after 1 or 2-hour machine get stuck with with current running app system stop working it not get back until force shutdown do machine what should I do for that.

ill try to keep this as simple as possible. im not entirely sure if anyone is having the same issues, but right after i pushed the 2022.3.0.56 Core Agent that thankfully did fix the BSOD, multiple user all over our company started complaining about loading…

The following bogus messages are appearing on one of our Sophos Central protected endpoints: I rebooted the machine and it came back, so it wasn't just resident in memory. I am running a full Sophos scan now, but it looks like it will take hours to…

Hi, I'm chasing some Windows Server 2022 file server problems at the moment where (on a workstation, more than one) a file copy gets interrupted, or Adobe Premiere suddenly loses its links (and lunch) to network files. This seems to be a transient…

We're running Jenkins on a windows VM. For the past few months we are noticing high CPU usage. Task manager shows Sophos Endpoint Defense software is using high CPU. Is there a known issue with Jenkins and Sophos running together?

All of my virtual machines running Windows Server 2012 R2 have a security health issue related to the Sophos System Protection Service not running. The w indows administrative tool Services reports the status of the service as Starting and not Running…

Le service de protection du système Sophos n'a pas démarré

Hello Many users complain that printing and opening mails with attachments takes much longer since installing Sophos Endpoint. I have already done the following. - Firewall O365 required exceptions enabled - Sophos Server/Client exceptions support…

Chromecast comes up and says " available for specific video sites" and blocks chrome casting to any device. Effects hundreds of workstations and chromecasts. Disabling network threat protection solves the issue. We are trying to determine why this…

Hi We are also getting this issue on our RDS servers running windows server 2019, after a few days the vm fully locks up and the only fix there on out is to turn it off in hyper v and turn it back on. Disabling Network threat protection fixes that…

We have recently upgraded from Local Endpoint to Cloud X Endpoint and have had user report of a lot of slowness issues. I have been able to see it happen and it maxes out there hard drive dragging there system to a crall. Is there any way to have the…

I'm apart of the infra team in my comp and we've having troubles trying to pin point and exclude certain features on Sophos that may be the cause of their VM or Laptop slowing down and using a lot of CPU or RAM resources while they are running scripts…

Sophos Central - Server Protection - Antivirus does not allow the Postgres service to start. Dear, We are having a problem with the operation of Sophos Server Protection, where even with the exclusions, the Postgres service does not start. This service…

Hi, which Version of Intercept X Endpoint do i have to install on a Microsoft Server 2019 Remote Desktop Services Host (Terminalserver)? Is this: Sophos Central Intercept X Advanced with XDR or Sophos Central Intercept X Adv for SVR with…

Good afternoon. After installing Sophos Intercept X Advanced with XDR on a machine, the computer and our Tasy Java Management System (Philips) are very slow. We performed some global exclusions with Tasy directories, as well as server IPs exclusions…

For a couple of weeks we had a problem on just 3-4 of our Windows 10 computers where they would randomly not process PDFs uploaded to SRFax.com. You select the pdf from your computer and it would just spin in the browser as "processing" and after quite…

Hi all, We have this weird problem what stops any internet access via the browser, but applications such as Outlook / Teams / To Do continue to work, as well as pinging domain names (purely to test internet connection). I recently figured out that…

We installed Sophos Intercept X on 75 computers on one client. Customer complains that internet browsing has been slow since then and downloads take a long time. The issue is resolved when the "Protection against Network Threats" function is disabled…

Helli We use Sophos Intercept X for all devices in the company. Now some need to access a customer network via Citrix for a specific project. But this customer only allows Microsoft Defender Antivirus. We have already created a workaround where…

Good afternoon, We have an issue when downloading our documents from our local intranet, they are a mixture of Excel and Word, PDF's are fine, however it just hangs saying it's downloading. I have tried toggling the switches off one by one but still…