Hi all, I have a couple of issues: Sophos failed to update, according to logs: 2022-01-11T11:39:53.683Z [ 9188:20292] E Failed to save subscriptions, error: Failed to set registry string value: Access is denied. (5) 2022-01-11T11:39:53.686Z [ 9188:20292…

we are trying to sophos installation but given some error of installation. please find the screen short of error.

I assume we have the same problem as described in this thread , but since that one is closed I cannot add any comments to it. We have recently added Intercept-X to our servers where we already had it to our clients for quite some time. Our DHCP server…

Hi all, I have a customer who is currently using Sophos Endpoint but is interested in Intercept X. However, due to data protection concerns, the customer would like to know in advance what data will be transfered to the cloud by Intercept X. Can someone…

Hi - I just upgraded to Max OS Monterey and notice that dictation does not work at all in anything - none of the Mac apps, not MS office apps, etc. This happened a few years ago with another Mac OS upgrade back then. Dictation settings look normal and…

MTR team wrote us that some of our servers cannot be managed by them. This maybe in relation with this thread But here is no 503 error in MCSClient.log and the client is green for MCS communication There has been an other thread here also with…

I using [Intercept X Advanced for Server] for AWS auto-scaling EC2. Until last year, when a new EC2 instance was added to the auto-scaling group, the specified policy was automatically set. However, it will not be possible after this year. The new…

Is there some KB or information about the future of Intercept-X Linux Agent and Heartbeat? The latest Linux Agents don't have Heartbeat, the old versions do. Our Linux server admin complaints, he needs to install an old version of the agent to meet…

Hi all, since a few months we are facing heavy problems with our terminal server (rdsh) in combination with Sophos Intercept X Advanced and user profile disks. The User Profile Disk (UPDs) are stored on a normal file server and are accessed through a…

Hi, I am using Sophos Intercept X, I have a client that does not update (agent) Core Agent 2.19.8 Endpoint Advanced: 10.8.11.1 What amazes me that this is not displayed in red in the dashboard: - / Can you help me to get the message up to date? I get…

My daughter has somehow downloaded and installed a version of Sophos that does not have any UI or front end other than the Sophos Endpoint Agent. It looks very much like an enterprise version that was pushed to her machine???? After the laptop was restarted…

Hi All, Anyone know if its possible to add port ranges in the IPS Exclusions setting of a server policy for endpoint protection? I need to add a range of 100 ports. Thanks

i have clients, with this error. i tried to uninstall with and without zap and re-installed the client. that does not solve the problem :-( any ideas? greetings rob

I just noticed a new section in Live Discover labeled "Microsoft 365". How do I link our 365 tenant to Sophos to utilize the new queries?

Hello Can sophos will help to block winodws 11 update

Hallo Wenn ich versuche auf einem Windwos 10 Rechner Sophos Intercept X Essentials zu instaliren bekomme ich immer den volgenden fehler ( Download von WindowsCloudNextGen von Server http:∕∕dci.sophosupd.com∕update ist fehlgeschlagen ). Die Meldung bekomme…

Hello All, We added our first machine with Windows 11 running on it to our Sophos setup. Everything appears to be running correctly besides the Real Time Protection, if I check the status for the machine it shows that its not running along with a red…

Sophos Endpoint Intercept X Since we updated to macOS Monterey 12.0 no VPN connection can be established with Sonicwall VPN (SonicWall Mobile Connect). The client asks for the password and then the connection immediately goes to Disconnected. If Sophos…

Hi, Does anyone else have issues with Datalake queries just timing out? It's been pretty unusable for us every since we turned on the function. We have around 15,000 endpoints on our Central environment so I wonder if it's just down to the sheer volume…

Nicolás: Good Day, I have a question, in the Web Control Policy I have the WhatsApp web allowed but in some cases it does not take the permission and blocks it ERR_SSL_PROTOCOL_ERROR Even if a manual update is done, it does not take the permissions, it…

Hi , My problem is that i want to authorize a website wich is : www.deepl.com , i have many computers where the policy is working fine on them but for about 20 PC it don't work . i can't understand why . let me show you the pictures . https://ibb.co…

hi, We have recently installed endpoint on a site but we have a user who does payroll and sophos is blocking when they export / create multiple pdfs in one go. A couple work then it comes up with an error saying the process cant complete as the xxxx…

Dear, one of our users is complaining that the Sophos Web Intelligence service is having a high CPU (around 40%-45%). He'll launch a scan, to be sure, later. But does anybody has an idea why this can happen and what we can do to solve this? Jo

I would like to do a top level export of all endpoints across all customers from Sophos Central Landing Page. Is this possible. At the moment, the only option is to perform an export per client through their tenant, but i am trying to track endpoints…

We use Endpoint/InterceptX and have had the occasional Sophos File Scanner Service stopped issue, but never to the extent we are now. It's been picking up in frequency and today between myself and other IT team member we've had to restart the service…