Hello,
We have a client with 26 computers joined to a domain. Eight of the computers started to have a BSOD as soon as the user would login to their domain profile, or if started to browse the web. After looking at the dumps we noticed that the cause…
Hi everybody,
I have a question. Is there any difference uninstalling Sophos Endpoint via Sophos ZAP vs uninstalling via control panel > Programs and features. Which is the recommended way?
Thanks.
Since today we get the following error message when installing Sophos Endpoint protection.
logs: 2024-02-20T11:03:40.3569218Z INFO : SUL info: [V46381] SU::Handle::readRemoteMetadata + SU::Handle::readRemoteMetadata() 2024-02-20T11:03:40.3569218Z INFO…
Hello everyone, we have been using Intercept X in the Sophos Central Cloud for some time. Here we need the ability to view a log file or a report after a self-triggered “full scan”. This was possible in the old onPrem Sophos and client. In the Intercept…
I keep getting this error on one server. I have tried to reboot and run with the override flag and no change. Performing pre-installation checks to verify whether SPL can be installed on this machine INFO: Verifying connections to Sophos Central INFO…
Hello
I have an Endpoint Central Server. I started migration 4 month ago. Today I can't log into the Migration Tool to see how many computers are in the old state.
I got this error.
Central Migration tool say Unknown login error . See log for more…
Is it possible to install Windows endpoints with parameters so they are automatically added to the correct group in Sophos Central?
Or even better, can I automate this process by Endpoint host name matching defined characters?
The Central groups have…
Hi,
When SSL/TLS protection is activated from Sophos Central > Endpoint Protection > Base Policy, I encounter problems to access Public Administration/bank/taxes sites. I know that it's because it is not possible to decrypt their traffic. So I use exceptions…
Hello! New to this forum.
We have the Sophos Agent here on all of our servers. I need to use the agent to scan a single file on the CLI and output whether or not it is infected. I need to do this in C# that's why I was looking for the CLI app. But I…
Hi all,
Our Update Cache running on Windows Server 2019 last updated successfully at 2024-01-27T22:43:38.408Z and has been failing since.
It was running LTS 2023.0.0.2 but the issue continued after upgrading to FTS 2023.1.2.10.
I installed a new…
Hi all. we are experiencing issues with QUIC. New sites are using QUIC and this is stopping inspection and web control. We have fixed the issue with Chrome, but many of our global users use Safari. QUIC is baked into Safari and therefore no option to…
We've got several computers that have endpoint installed on them and all green ticks. However they are not listed in the Sophos Central portal. It's possible that someone has used an installer for a different Sophos tenant to ours, but there appears no…
Hi,
today all our clients (Windows 10 22H2) failed to Update Sophos Intercept X:
in the Log:
Sophos File Scanner v1.11.3.879 konnte nicht installiert werden.
Does anyone else have the same problem or does anyone know where I can get more…
Hallo zusammen,
wir haben aktuell seit heute morgen das Problem, dass Updates für den Filescanner mit einer Fehlermeldung (sh. Betreff) abbrechen bzw. nicht installiert werden können.
Im SophosUpdate.log ist folgendes zu sehen:
2024-02-07T07:34…
Hi
We have a standard Windows 10 IoT Enterprise LTSC image installed with Sophos Intercept X client installed.
The image uses the uwfmgr write filter and when we enable it some of the Sophos services fail to start. Any advise please and is there…
I've exactly the same issue than in this post:
https://community.sophos.com/intercept-x-endpoint/f/discussions/136947/uninstallation-failed-update-is-currently-in-progress?ReplySortBy=CreatedDate
I've tried deleting the registry entry from this…
Hello, I need help to uninstall the Sophos software from my laptop. I deleted the laptop device from the online Sophos account, because the installation did not complete correctly.
Now, when I try to uninstall it, I have this error message "Tamper protection…
Hello all,
Today I run SophosSetup.exe as administrator, the network is internet , but the installation failed (prompt: Failed to extract the installation package).
i tried many times , it still failed, anyone who knows why?
Dear All,
Hope you are all doing well.
I have a question regarding AMSI Sophos Protection. Is it okay to turn off AMSI logging? Turn off AMSI logging to resolve compatibility issues – Sophos Home Help
Since we upgraded our workstations to Windows…
Yesterday the first client updated it's MacOS to Sonoma 14.3.
Since then it has no heartbeat on our firewall.
All Sophos services up and running.
Agent 10.5.1
The user is connected with SSL VPN. He was before the update (with heartbeat!) and is…
Hey there.
I know this question has been asked a few years back, but i hope there is an update to this.
I deployed Sophos CIXA on my PC and it started automatically deleting some of my trusted software i use as a network technician.
The files…
Issue with Sophos Endpoint Intercept X Advanced for Server on Windows Server 2022 HyperV Guests
Hypervisor is also Server 2022 host running Sophos Endpoint Intercept X with all the recommended HyperV exclusions in place.
The guests VMs get ridiculously…
We are using a MDM to automate the installation of Sophos Endpoint on MAC 14.2. We try to use the installation script provided but it always fails to fully install. The software appears on the Mac but is unable to start. When I look at the install log…
I am struggling to install the endpoint agent on Mac OS 14.2 and so I decided to uninstall on my test Mac and reinstall to try to figure out the instructions and now I'm stuck. I ran the uninstall (which partially failed) and then deleted the Sophos folder…
