• Sophos Update failing

    Hi, today all our clients (Windows 10 22H2) failed to Update Sophos Intercept X: in the Log: Sophos File Scanner v1.11.3.879 konnte nicht installiert werden. Does anyone else have the same problem or does anyone know where I can get more…
  • Problem auf allen Endpoints: Sophos File Scanner v1.11.3.879 konnte nicht installiert werden

    Hallo zusammen, wir haben aktuell seit heute morgen das Problem, dass Updates für den Filescanner mit einer Fehlermeldung (sh. Betreff) abbrechen bzw. nicht installiert werden können. Im SophosUpdate.log ist folgendes zu sehen: 2024-02-07T07:34…
  • Sophos File Scanner v1.11.3.879 failed to install

    Hi Team , Today all client system showing Sophos File Scanner v1.11.3.879 failed to install , please advise
  • Windows 10 IoT Enterprise LTSC uwfmgr write filter

    Hi We have a standard Windows 10 IoT Enterprise LTSC image installed with Sophos Intercept X client installed. The image uses the uwfmgr write filter and when we enable it some of the Sophos services fail to start. Any advise please and is there…
  • Uninstallation failed. Update is currently in progress..

    I've exactly the same issue than in this post: https://community.sophos.com/intercept-x-endpoint/f/discussions/136947/uninstallation-failed-update-is-currently-in-progress?ReplySortBy=CreatedDate I've tried deleting the registry entry from this…
  • uninstall the Sophos software

    Hello, I need help to uninstall the Sophos software from my laptop. I deleted the laptop device from the online Sophos account, because the installation did not complete correctly. Now, when I try to uninstall it, I have this error message "Tamper protection…
  • Sophos installation failed

    Hello all, Today I run SophosSetup.exe as administrator, the network is internet , but the installation failed (prompt: Failed to extract the installation package). i tried many times , it still failed, anyone who knows why?
  • Sophos AMSI Protection Logging - Turn Off

    Dear All, Hope you are all doing well. I have a question regarding AMSI Sophos Protection. Is it okay to turn off AMSI logging? Turn off AMSI logging to resolve compatibility issues – Sophos Home Help Since we upgraded our workstations to Windows…
  • no heartbeat from MacOS Sonoma 14.3 (again)

    Yesterday the first client updated it's MacOS to Sonoma 14.3. Since then it has no heartbeat on our firewall. All Sophos services up and running. Agent 10.5.1 The user is connected with SSL VPN. He was before the update (with heartbeat!) and is…
  • Disable automatic cleanup of PUA

    Hey there. I know this question has been asked a few years back, but i hope there is an update to this. I deployed Sophos CIXA on my PC and it started automatically deleting some of my trusted software i use as a network technician. The files…
  • Issue with Sophos Endpoint Intercept X Advanced for Server on Windows Server 2022 HyperV Guests

    Issue with Sophos Endpoint Intercept X Advanced for Server on Windows Server 2022 HyperV Guests Hypervisor is also Server 2022 host running Sophos Endpoint Intercept X with all the recommended HyperV exclusions in place. The guests VMs get ridiculously…
  • MAC 14.2 Install script Automation Issue

    We are using a MDM to automate the installation of Sophos Endpoint on MAC 14.2. We try to use the installation script provided but it always fails to fully install. The software appears on the Mac but is unable to start. When I look at the install log…
  • Sophos Install and Uninstall on Mac OS 14.2

    I am struggling to install the endpoint agent on Mac OS 14.2 and so I decided to uninstall on my test Mac and reinstall to try to figure out the instructions and now I'm stuck. I ran the uninstall (which partially failed) and then deleted the Sophos folder…
  • SOPHOS and Hanwha camera servers with Windows OS.

    I am the admin for quite a number of Hanwha camera servers. Several in particular are in a school system. Once our servers were installed, unknown to us, they deployed SOPHOS on the servers. Now we are seeing numerous crashes, lockups, packet losses and…
  • Turn On Data Protection for all organization

    Trying to turn on Data Protection but in the Sophos help section keeps showing outdate instructions and Google is not helping either. Check all Global settings for tenant and EndPoint and can't find the buttom to enable, please help
  • Any way to query events for 'Applications and Services Logs' via Live Discover?

    Hello everyone, I understand there is a way to query for event logs in Live Discovery. From what I see, it may be limited to Windows Logs only i.e Application, Security, Setup, and System event logs. I tried querying an event id, but it pulled from…
  • please improve Lockdown uninstall approach

    We have decided to uninstall SLD from all servers where it was installed but unlocked. What a strange behaviour, that it installs itself back some time after you remove and reinstall the Sophos endpoint software completely. Then you find, you need…
  • live discovery query for: web browsing activity of MAC device

    Hi, Please let us know if there is a sql query for get all web browsing activity of user/ computer for MAC devices on sophos central. I found we have inbuilt query available for Windows as : "URLs accessed on Windows (Data Lake)". Kindly let…
  • Bluetooth headphones are not working Even it is allowed in the policy

    Hi, Our client has some issues, related to central endpoint protection 1. Bluetooth headphones are not working Even it is allowed in peripheral control policy. We have checked a JBL Bluetooth headphone, even the user has full access in peripheral…
  • tcpip.sys blue screen

    Hi all, I've been having random workstations blue screening since christmas and all reports point to a driver issue, all of the drivers were so far intel ethernet cards until this morning when my own laptop bluescreened. I've found this article but…
  • Sophos Protection for Linux Maximum File Size

    Hi does Sophos Protection for Linux have a maximum scannable file size, can it be modified? thanks,
  • Sophos Endpoint not working with DLP

    Hi, I have DLP solution named Somansa which is installed at one of my clients place along with Sophos Antivirus. There I have enabled Application blocking through Somansa DLP which is working fine in the system where Sophos is not installed but same…
  • Install issues on Linux

    This software is governed by the terms and conditions of a licence agreement with Sophos Limited Performing pre-installation checks to verify whether SPL can be installed on this machine INFO: Verifying connections to Sophos Central WARN: Server cannot…
  • Datalake Query windows_programs with some empty "name" columns

    I am playing around with the XDR Datalake. The goal is to use the XDR Datalake for our inventory. So we do not have manually update it. I can get all installed software from the Datalake thanks to the query "windows_programs". However in this query…
  • Licensed XDR with NDR sensor?

    Hello, We have the Intercept X Advanced with XDR license, will we need a new license if we want to implement the NDR Sensor or does our license already include this sensor? When will it be released? Thanks André Soares