• problems installing sophos endpoint, Error: No reachable update service locations

    problems installing sophos endpoint, Error: No reachable update service locations , The log generates the following: 2023-12-19T15:28:54.2670382Z INFO : Trying update service url sus.sophosupd.com/.../d409441b-33e9-47f3-b22a-0cf49378a0a8 with proxy: …
  • sophos endpoint defense services taking high memory utilization(500-600)

    Why this services taking so much memory utilization and how we can reduce it can anyone suggest ,due to which system getting slow
  • is it possible to exclude some URL from Endpoint logging -> whistle-blowing

    Hi, due to some strange German law, there must be some wistle-blowing URL to be excluded from decrypting but also from logging. is that possible with Sophos Endpoint / Central? What about Datalake? Though it's a nightmare in terms of security…
  • IPS/NTP HTTPS Decryption - ERR_EMPTY_RESPONSE issues since latest upgrade to NTP64 2023.2.573

    Hey Sophos, you managed to bring one of our websites out of production with your new NTP64 component. Since installed, endpoints will not load it or only parts of it. Intercept-X kills the connection during TLS handshake. HTTPS Decryption enabled…
  • Exclude Threat Detection "TA0005 - Defense Evasion"

    Our SAP server’s backup process, that is using certutil.exe, is detected as a defense evasion threat. In details the detection is Detection ID: WIN-EVA-PRC-CERTUTIL-DECODE-1 Command Line: certutil -decode password.b64 password.txt File Path: C:\Windows…
  • Sophos keeps notifying c:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe Exec_28a (T1059.001) and Exec_6a (T1059.001)

    Hello Everyone, I have tryied to search about this in the forum but couldn't find anything. My scenario is : XGS2100 Xstream protection + Endpoints with advanced Threat protection. I keep receiving this two alerts but I have tried to see what to do…
  • Sophos Endpoint-peripheral

    Hello, is it possible to set time to blocking USB port? As in block or leave it open for just a certain time period.
  • Disable Tamper Protection - Device Removed from Portal

    I have a device that at some point was deleted from the Sophos portal. I've tried reinstalling Sophos but am getting a message stating that tamper protection needs to be disabled. What steps can I take to get the device back on the portal? Thank you…
  • About Threat Graphs

    Hi there, What does what is found on the Threat Graphs mean? what should I do as a solution?
  • How to change Sophos Endpoint Agent language by command lin

    I have installed Sophos Sophos Endpoint Agent on Windows 10, how to change language from Japanese to English by command line instead of via GUI?
  • Cryptoguard detect ransomware in $programfiles\Sophos\Endpoint Defense\SEDService.exe

    Hi to all, I'm confused about a cryptoguard detection, it seems they found ransomware on a component of sophos itself. id: {"type":3,"data":"10HWczOjodtRTCUtmJysJQ=="} family_id: a1e45bc2-168e-553c-f81a-5e712666d413 process_alias_path…
  • 2023.1.3.5 BETA

    When installing core agent 2023.1.3.5, some devices show 2023.1.3.5 BETA and some show 2023.1.3.5 versions. Why is there two versions? When did the version change? Updating does not change it to 2023.1.3.5 BETA version to 2023.1.3.5.
  • Unable to Start Scan - Intercept X with EDR & XDR

    Hello, I am unable to manually start a scan on the endpoint. Windows 11 I click scan nothing happens. Any advice? Thank you, Joseph
  • Failed to install component(s): hmpa64

    ####Sophos HitmanPro Alert Initial install log 20231115T013935 2023-11-15T01:39:40.6403111Z ERROR : SetupPluginCommand::onRun() failed with ComponentInstaller::InstallError: Failed to install component(s): hmpa64 2023-11-15T01:39:40.6403111Z INFO :…
  • Keine Sophos Sicherheitsprodukte installiert

    Auf dem Windows Server 2012R2 Standard habe ich " Intercept X Advanced for Server with XDR" installiert. Problem: Obwohl alles nach der Installation gut aussieht, werden die Server nicht aktualisiert und kommunizieren auch nicht mit Central. …
  • High CPU Usage - SEDService.exe offline

    Hi, I have an annoying problem with the Sophos Endpoint Agent. When I am connected to the internet everything is fine. However, when I unplug the cable and am offline, the load on SEDService.exe goes way up. I have now noticed that under C:\ProgramData…
  • Manual PUA cleanup required: 'PsExec'

    Hey Everyone, Scratching my head over how to deal with this PAU as I can't find much information on it on the old Google box. The identified PAU is PsExec located within the ZIP WPJCleanUp, PsExec as well as WPJCleanUp are legitimate Windows resources…
  • firefox error accessing the web with ssl inspection enable

    Hi I have ssl inspection in intercept x advanced with xdr/ I have a problem surfing with firefox. the message is: Software is Preventing Firefox From Safely Connecting to This Site mxtoolbox.com is most likely a safe site, but a secure connection…
  • Heartbeat 1.15.1122.0 Error: Standard exception: use_private_key: unsupported - no Heartbeat

    Heartbeat is becoming my best friend. Yesterday I identified a Windows Server that had no heartbeat due to expired certificates. I reinstalled the agent and all was fine. Later the endpoint updated the heartbeat component from 1.15.835.0 to 1.15.1122…
  • Is it possible to exclude a process from data lake detections?

    Good morning, We use Faronics Deep Freeze in our environment on shared-use PCs in classrooms and computer labs. We are experimenting with turning on data lake uploads to start using the threat analysis center, and the Deep Freeze detections are very…
  • Since the 28th of october I've been getting a message stating a scan will start. I perform a scan and nothing is found but everyday i get this message.

    Sophos home, Since the 28th of october I've been getting a message stating a scan will start due to ransomware detected a few days ago. I perform a scan and nothing is found but everyday i get this message. The file mentioned in the history is, C…
  • Network threat Protection - Blocking PowerShell Login to MS Compliance search via the Localhost browser address

    Open Powershell 7 Connect-IPPSSession -UserPrincipalName User@domain.com MS login processes starts by trying to open a browser window with a local host address and a random port. The connection is refused and the login process to MS stops localhost…
  • Sophos Endpoint Protection - Application Control

    Hello everyone, I miss the functionality of the application control in the endpoint protection that is available with SFOS. Although there is an application control, it can “only” control which application on the system are allowed or denied for running…
  • Tamper Protection Removal Tool

    Hello, We had a previous IT company that we have dropped and they supposedly removed Sophos Endpoint Protection on 200+ devices but we found it on 145 ish devices. They won't give us access to the portal and they are stating there is nothing they…
  • Manual malware cleanup required: 'Unknown Threat' at 'null'

    Hello. On some sophos endpoints the following error appears "Manual malware cleanup required: 'Unknown Threat' at 'null'". Could you tell me what this error refers to or how to solve it? The version in which this error appears is CoreAgent 2023.1.3.5…