LICENCE EXCEEDED IN SOPHOS CLOUD

Question

I added a second PC to my licence and received a banner message stating your licence is exceeded, this second PC was installed on a 30day free trial which has now expired. 
 Both PC's are at the same location and are for home use only, how do I resolve this problem, I have not received the support I expected from Customer Services, they just pass the problem on to someone else. 
 There is a conflict with me trying to add the second PC, I had to use another e-mail address to download the 30 day free trial. 
 I have asked how many PC's you can have under the licence because I am not sure how Sophos charges for your licence. 
 Any constructive advice would be most welcome, thanks.

gregoryflattery · Accepted Answer

thanks jak for your help, I eventually deleted the software for the second computer and followed your advice and downloaded by deployment to the same e-mail address as the first computer, contacted Sophos Support by telephone and was grateful for their help, 
possible sync problem , which was sorted at their end. Just need to clean up the second user displayed in dashboard, licence is not exceeded anymore, two devices deployed under primary user.