INSTALLATION ERROR

What To Do

Click 'Finish' on the dialog, and wait for a further 15 minutes. The computer will continue to attempt to register and obtain the updating policy in the background.

After 15 minutes check if the computer has received an updating policy by right-clicking on the Sophos shield icon in the notification tray and choose 'Configure updating'. If the dialog displays an update location, username and password the client has successfully registered with Sophos Cloud and received an updating policy.

Notes:
If Sophos Anti-Virus has already been downloaded and installed you can launch Sophos Anti-Virus at this stage by right clicking on the shield icon and select 'Open Sophos Endpoint Security Control'.

If Sophos AutoUpdate has now been configured but Sophos Anti-Virus has not been downloaded or installed then right click on the Sophos shield icon and choose 'Update now'.

Hi,

I don't know if this is a wider issue or not. I have 2 devices which are doing the same thing. The instructions above don't help.

Another customer of mine using an offline copy of the normal "Enterprise Console"-managed SAV isn't getting updates either on 3 devices

I'm on hold to the Cloud support team at the moment, unless someone can get me an answer here sooner.

Any help would be appreciated.

Thanks in advance

Samir