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Device will not update

rickfred

Device worked properly the first two days but now it will not update. I've tried to update from Sophos Central. I've tried to update from the device locally. I've tried rebooting the device. This is Version Spectrum 0.7

By the way, this device shows as Healthy in Sophos Central Dashboard.
Sophos Update Log attached

.6303.SophosUpdate.log



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  • I am seeing this behavior as well.  I have a "meduim" level alert for "Update failed" yet Sophos Central says everything is green.  I do not see a way to remove the alert nor a way to force an update.

  • in reply to DanielWells

    You can force an update in Sophos Central by selecting Poeple > then select Actions under their device and select Update Now (but it doesn't appear to actually work). You can force an update locally on the machine by select About > then select Update (again, this doesn't appear to actually work).

  • in reply to rickfred

    If you are getting:

    INFO  SetupDLLManager::Install Failed to install product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.0.134.

    ...then the SAV component is failing to install.

    If you look under \windows\temp\, can you see the MSI and custom action log file for Sophos Anti-Virus?  Can you make them available?

    Regards,

    Jak

  • in reply to jak

    I uninstalled Sophos from the client and then reinstalled. Things appear to be working now. I am going to move this machine back to the Beta Intercept and see if this issue reappears. Thanks

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