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Users with Sophos Central Mobile configured Exchange accounts will need to re-enter their password.

Hello,

Users with an email account configured via Sophos Central Mobile have to re-enter their Exchange password. If users have more than one Exchange account, the password must be re-entered after every management sync.

For more information, please read the Knowledge Base article here.

Thank you,

Bob 



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  • This was the last response from that ticket as of 26/5.

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    Hello ,

    Good day!

    I really wish I could do something about it but for now reporting it to the development team would be the best thing to do so that they can provide us a patch that would make the connection to iOS devices more stable.

    For now, I'm afraid that putting the settings back to the clients is the only solution that we can do for it.

    Regards,

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    We didnt get informed when is the patch out, or if the patch has been released and implemented. And since then there were 2 other wave of occurrences where password need to be inputted for our users. 

    If we no longer hearing our users reporting the same fault, i will take that this case is resolved by Sophos patched even though the patched date was early june and yet we had 2 incidences post the patch date.

  •  

    I'll pass this information on to those who worked on the ticket. Sorry we didn't let you know when the patch was released. 

    Thank you,

    Bob