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Users with Sophos Central Mobile configured Exchange accounts will need to re-enter their password.

Bianson

Hello,

Users with an email account configured via Sophos Central Mobile have to re-enter their Exchange password. If users have more than one Exchange account, the password must be re-entered after every management sync.

For more information, please read the Knowledge Base article here.

Thank you,

Bob 



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    Hi Bob, 

    Has this issue resolved? we are still seeing multiple occasion that our IOS user need to put in their password. This behaviour is also seen on SAMSUNG device with SAFE that is configured via same policy.

    Regards,

    Syachfri

  • 0 in reply to syachfritjhia

    And Also, whatever you guys doing there seems to make things worse now. Since End of May until today, we had our iphone users saying same problem happened 3 times to them.

    The first time, we had to re-enrol the Sophos, second time is just to put in the password, and now the third time putting in password doesn't seems to be working and phone keep saying unable to verify information. Sometimes we found restarting the phone resolve this issue, but not anymore.

    It's really not fun to keep facing 50 odds people 3 times in the past 2 weeks guys. 

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  • 0 in reply to syachfritjhia

    And Also, whatever you guys doing there seems to make things worse now. Since End of May until today, we had our iphone users saying same problem happened 3 times to them.

    The first time, we had to re-enrol the Sophos, second time is just to put in the password, and now the third time putting in password doesn't seems to be working and phone keep saying unable to verify information. Sometimes we found restarting the phone resolve this issue, but not anymore.

    It's really not fun to keep facing 50 odds people 3 times in the past 2 weeks guys. 

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