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Failed to install ntp: unexpected error

B.R.O.

Any ideas on what could cause this error?  I am running a trial version of Sophos Cloud and currently testing it on a 3 computers.  1 of them is causing this problem, the other 2 are fine.

:58057


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  • 0

    Hi,

    OK...Interesting, how about check the permissions on "c:\windows\system32\logfiles\wmi\RTbackup". 

    Ensure that the local system account has full control, reboot and then see if the Event Log service starts.  If so, the next update of Sophos should work.

    Regards,

    Jak

    :58209
Reply
  • 0

    Hi,

    OK...Interesting, how about check the permissions on "c:\windows\system32\logfiles\wmi\RTbackup". 

    Ensure that the local system account has full control, reboot and then see if the Event Log service starts.  If so, the next update of Sophos should work.

    Regards,

    Jak

    :58209
Children
  • 0 in reply to jak

    Jak

    I also have this issue on a device in my estate, However my differs alittle from the original post.

    CAQuietExec:  Transaction support within the specified resource manager is not started or was shut down due to an error.
    MSI (s) (B4!A0) [15:03:11:718]: Closing MSIHANDLE (138) of type 790531 for thread 7328
    MSI (s) (B4!A0) [15:03:11:718]: Creating MSIHANDLE (139) of type 790531 for thread 7328
    CAQuietExec:  Error 0x80071a91: Command line returned an error.
    MSI (s) (B4!A0) [15:03:11:719]: Closing MSIHANDLE (139) of type 790531 for thread 7328
    CAQuietExec:  Error 0x80071a91: CAQuietExec Failed
    MSI (s) (B4:28) [15:03:11:719]: Closing MSIHANDLE (136) of type 790536 for thread 2988
    CustomAction RegisterEventManifest returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)MSI (s) (B4:AC) [15:03:11:721]: User policy value 'DisableRollback' is 0
    MSI (s) (B4:AC) [15:03:11:721]: Machine policy value 'DisableRollback' is 0
    Action ended 15:03:11: InstallFinalize. Return value 3.

     

    Have tried running "fsutil resource setautoreset true c:\" from the command prompt and removing transaction logs from C:\Windows\System32\Config\TxR\ but no dice.

     

    Any Ideas ?

     

  • 0 in reply to DavidPhelps

    I apologise after a couple of reboots that's fixed it. Odd.

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