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My customer checked the box to allow me as the partner to manage the Sophos cloud. However, I can't add the customer to my list. What do I do?

When I sign onto Sophos cloud and go to the settings, the option to allow the partner to manage the account is checked.  I checked the partner and it is my company, but the Sophos cloud account does not show in my list of customers.  This account was created before partners were allowed to manage the customer accounts.  How do I get this account into my customer list so I can manage it?



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