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Office 365 - Cannot set UPN or email for user id

This is crazy. Currently to configure Mail on mobile devices we are using Sophos Cloud. On moving to office 365, the configuration via the policy breaks , as we cannot use the user email address as the username. We are restricted to using the domain account name.

Surely someone has worked out how to get around this ?  Sophos support have only said office 365 is not supported, which is ridiculous.



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