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Sophos Installer Emails going to Junk FOlder

pkirill

Hi All,

Hoping for a little guidance here - when I elect to send my AD users an installation email from the users list in the cloud management portal, it goes straight to their Junk folder in Outlook. It is not being tagged by our Barracuda Spam Firewall, so I was hoping you folks might have some ideas how to prevent this from happening. As you can guess, it creates a lot of confusion for the end user...

Thanks!

:54819


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  • 0

    Hi,

    If you look at the headers in the message source of the received email at the client, does it have any spam information in the headers such as rules fired. I assume these would be added by the Barracuda device?  Sometimes these systems add headers and the score.  Is there a third party plugin in Outlook that could be classifying it?

    I suspect emails with a URI which ends in exe is quite a red flag.  It would be interesting to know what rules are firing and by what.  

    Maybe option 2 in http://www.sophos.com/support/knowledgebase/119265.aspx could be an option for these required email deployments until understood?

    Regards,

    Jak

    :54839
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  • 0

    Hi,

    If you look at the headers in the message source of the received email at the client, does it have any spam information in the headers such as rules fired. I assume these would be added by the Barracuda device?  Sometimes these systems add headers and the score.  Is there a third party plugin in Outlook that could be classifying it?

    I suspect emails with a URI which ends in exe is quite a red flag.  It would be interesting to know what rules are firing and by what.  

    Maybe option 2 in http://www.sophos.com/support/knowledgebase/119265.aspx could be an option for these required email deployments until understood?

    Regards,

    Jak

    :54839
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