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Sophos Cloud Add Policy

I am trying to add a policy to sophos cloud. I go to 'Manage' > 'Policies'. Above the list of policies where there should be a button to add a new policy there is no button. I have tried from Firefox, Chrome, and IE 11 from a Windows 7 Pro desktop. I need help with this as fast as possible. My clients do not have on access scanning turned on any more and I need to add a new policy to apply it.

-Scott

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0 jak over 10 years ago

HI,
I would suggest contacting Support for this one.
If I right click on my "Add" button and choose Inspect Element (Chrome) I see the code:
<div class="btn-group">

<button ng-if="!!hasFeature('f_multi_policies')" class="btn ng-scope" track-event="" track-label="Add" ng-click="addPolicy()">Add</button>
</div>
So I wonder if it's some licence issue you have, i.e. f_multi_policies feature is not enabled?
Regards,
Jak
:49426
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0 jak over 10 years ago

Is the licence active? I have an old account which has expired and the button is missing.
If you look under:
https://cloud.sophos.com/account/administration/licenses
has it expired?
Regards,
Jak
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0 smullen over 10 years ago

jak,
Thank you for the response. It appears that we never activated our products. I am working to get the code from our vender.
-Scott
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