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Unable to perform silent install of "SophosInstall.exe"

redcloud

In the process of attempted to troubleshoot the installation of Sophos Cloud via Group Policy, I discovered that I was unable to silently install SophosCloud on a single workstation.

If I run the command-prompt as Administration on a single workstation and run the "SophosInstall.exe -q" it does nothing. I opened the Task Manager and watched the "SophosInstall" process show up and then disappear about 5 seconds later. If I exclude the "-q" switchthe Sophos Installer UI appears and allow me to install it normally. I have even attempted to run it with the addition of the "-tps remove" switch to tell it remove competing AV products, but it does the exact same thing.

As far as the Group Policy aspect goes, I'm sure that is running properly, but have been able to get it to work since "SophosInstall.exe" won't run silently even manually.

Anyone who may want to give it a try and troubleshoot it, all I'm doing is watching the processes in Task Manager and entering this into a elevated commmand-prompt:

"SophosInstall.exe -q -tps remove"

If anyone has any idea why I can't get the installer to run silently, I would appreciate the input.

Thanks.

:55352


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  • 0

    Here are the contents of the "avremove.txt" log file:

    08 Jan 2015 23:14:13 Info: Running OS: Microsoft Windows 7 Service Pack 1 [Version 6.01.7601]
    08 Jan 2015 23:14:13 Info: Current Competitor Removal Tool Settings
    08 Jan 2015 23:14:13 Info: Product Version: Version 2.10.11.4
    08 Jan 2015 23:14:13 Info: Using Product Catalog: Default
    08 Jan 2015 23:14:13 Info: Run On Servers: True
    08 Jan 2015 23:14:13 Info: Detection Only: True
    08 Jan 2015 23:14:13 Info: Detect Anti-Virus: True
    08 Jan 2015 23:14:13 Info: Detect Product Suites: True
    08 Jan 2015 23:14:13 Info: Detect Firewalls: True
    08 Jan 2015 23:14:13 Info: Detect Update Tools: False
    08 Jan 2015 23:14:13 Info: Log Tracing: True
    08 Jan 2015 23:14:13 Info: Log to C:\Users\ADMINI~1\AppData\Local\Temp\avremove.log
    08 Jan 2015 23:14:13 Info: Default system language: en_US
    08 Jan 2015 23:14:13 Info: Default character encoding: cp1252
    08 Jan 2015 23:14:13 Info: Operating system is 64-bit: True

    [...Omitted from post: AV products attempting to be removed...]

    09 Jan 2015 11:49:31 Failure: There were products detected, but some cannot be removed by this version of the tool
    Sophos Anti-Virus software detector - Version 2.10.11.4
    Copyright (C) 2003-2015 Sophos Limited. All rights reserved.
    Running OS: Microsoft Windows 7 Service Pack 1 [Version 6.01.7601]

    There was a problem running the Competitor Removal tool
    There were products detected, but some cannot be removed by this version of the tool

    I think it's safe to assume the installation is failing because the removal tool is exiting with an error?

    I was afraid of this, having to remove each AV product manually. Unfortunately, not all workstations have the same product installed... a problem I inherited from my client's previous administrator.

    :55372
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  • 0

    Here are the contents of the "avremove.txt" log file:

    08 Jan 2015 23:14:13 Info: Running OS: Microsoft Windows 7 Service Pack 1 [Version 6.01.7601]
    08 Jan 2015 23:14:13 Info: Current Competitor Removal Tool Settings
    08 Jan 2015 23:14:13 Info: Product Version: Version 2.10.11.4
    08 Jan 2015 23:14:13 Info: Using Product Catalog: Default
    08 Jan 2015 23:14:13 Info: Run On Servers: True
    08 Jan 2015 23:14:13 Info: Detection Only: True
    08 Jan 2015 23:14:13 Info: Detect Anti-Virus: True
    08 Jan 2015 23:14:13 Info: Detect Product Suites: True
    08 Jan 2015 23:14:13 Info: Detect Firewalls: True
    08 Jan 2015 23:14:13 Info: Detect Update Tools: False
    08 Jan 2015 23:14:13 Info: Log Tracing: True
    08 Jan 2015 23:14:13 Info: Log to C:\Users\ADMINI~1\AppData\Local\Temp\avremove.log
    08 Jan 2015 23:14:13 Info: Default system language: en_US
    08 Jan 2015 23:14:13 Info: Default character encoding: cp1252
    08 Jan 2015 23:14:13 Info: Operating system is 64-bit: True

    [...Omitted from post: AV products attempting to be removed...]

    09 Jan 2015 11:49:31 Failure: There were products detected, but some cannot be removed by this version of the tool
    Sophos Anti-Virus software detector - Version 2.10.11.4
    Copyright (C) 2003-2015 Sophos Limited. All rights reserved.
    Running OS: Microsoft Windows 7 Service Pack 1 [Version 6.01.7601]

    There was a problem running the Competitor Removal tool
    There were products detected, but some cannot be removed by this version of the tool

    I think it's safe to assume the installation is failing because the removal tool is exiting with an error?

    I was afraid of this, having to remove each AV product manually. Unfortunately, not all workstations have the same product installed... a problem I inherited from my client's previous administrator.

    :55372
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