My son signed up for the free trial (not realizing it was for business). He logged on, installed the software from the cloud interface. Realized his mistake and tried to uninstall. It asks for a Tamper Protection password, however, when he enters the tamper protection password from his cloud account, it does not work. Also his device (a MacBook) does not show up on the cloud account.
I tried redownloading the installer from the account and installing. It installs successfully, but never shows up on the web interface, I have tried the Update Now function to no avail. Since he cannot turn off the web protection without the password, and it will not allow him to download PDF's, even from the university's site, it renders the computer useless for many of his assignments.
Anyone have any ideas on how to force the client to sync up with his cloud account so he can use the Tamper Protection password and adjust the settings or uninstall?
Thanks in advance, we would really appreciate any assistance.
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