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Sophos Cloud Base Policy Empty

I'm using the trial version of Sophos Cloud, created a new account today and my license is valid until Aug, 10 2014. However, when I go to the Manage option -.> Polices the "Add" button does not appear to create a new policy. Similarly when I click the "Edit" button to edit the Base Policy is there no option, everything is blank. It would be a problem Sophos Cloud? I am using Windows 8 x64 and Internet Explorer 11 but I've tried to access Google Chrome, Firefox and also through another computer, but the problem persists.

Grateful for the assistance.

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0 jak over 10 years ago

HI,
It looks like there is a problem with this account and you will probably need to contact Support. When a trial goes out of licence a number of options are removed, such as the ability to add new policies.
But as you say, if under:
"Account" - "Administation" - "Review licenses and current usage."
https://cloud.sophos.com/account/administration/licenses
everything looks correct and the licence is valid. I suspect the account hasn't been provisioned correctly.
Regards,
Jak
:51876
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0 jak over 10 years ago

HI,
It looks like there is a problem with this account and you will probably need to contact Support. When a trial goes out of licence a number of options are removed, such as the ability to add new policies.
But as you say, if under:
"Account" - "Administation" - "Review licenses and current usage."
https://cloud.sophos.com/account/administration/licenses
everything looks correct and the licence is valid. I suspect the account hasn't been provisioned correctly.
Regards,
Jak
:51876
Cancel
Vote Up 0 Vote Down

Cancel

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