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How to install on a "clean" windows

Hello,

I've just tried to deploy Sophos Cloud at our office. All clients with an installed version of Sophos could be migrated to the cloud. But some new computers without any antivirus wouldn't install the Sophos cloud av. They're exiting with an unexpected error looking for a manged Sophos installation., giving errorcode 108.

I think I'm doing something the wrong way ?

Thanks

Schukaroi

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0 Schukaroi over 10 years ago

02.06.2014,11:48:50,Informationen,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
02.06.2014,11:48:50,Informationen,Setup-Version 3.1.2.3,
02.06.2014,11:48:50,Informationen,Command line: c:\users\fklimk~1\appdata\local\temp\sophos_bootstrap\setup.exe -server mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com -token *****************,
02.06.2014,11:48:50,Informationen,Process security set successfully,
02.06.2014,11:48:50,Informationen,Setup-Programm wurde von C:\Users\FKLIMK~1\AppData\Local\Temp\sophos_bootstrap gestartet,
02.06.2014,11:48:50,FEHLER,Beim Suchen nach einer vorhandenen verwalteten Installation von Sophos Software ist ein unerwarteter Fehler aufgetreten.,
02.06.2014,11:49:18,Informationen,Sending EBS feedback to Sophos...,
02.06.2014,11:49:18,Informationen,Sending data back to Sophos...,
02.06.2014,11:49:21,Abgeschlossen,Successfully connected to the URL http://d1.sophosupd.com/ebs/3.1.2.3/AGcGEwEJjfw2GaQ6z9N86MG3YkA=/e0U2QzkxQTgxLTRDREItNDZBOS05ODA4LTZGQzM1QjNBRDc5OX0=/6.1.7601/2/108/28/3/bWNzLWFtem4tZXUtd2VzdC0xLTlhZjcudXBlLnAuaG1yLnNvcGhvcy5jb20=////x.xml.,
02.06.2014,11:49:21,Informationen,------------------ Installation program finishing with code 108 ------------------,

The Error was in the Sophos Endpoint Bootstrap_*.txt.

I've found some Sophos directory, but no entry in Programs and Features.

I "uninstalled" Sophos manually by doing the following:

Locate and Delete the following:
HKLM/Software/Sophos
HKCU/Software/Sophos

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Soph

        HKLM/System/CurrentControlSet/Services – Locate Interchk, SAV, Sophos, and Sweep to remove
    Open My Computer.
    Delete the following directories and files.
        C:\Program Files\Sophos
        C:\Documents and Settings\All Users\Application Data\Sophos
        C:\Windows\Temp (or C:\WinNT\Temp – Locate and remove any Sophos files

Still getting Error 108

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