Thread Info
  • State Not Answered
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 5 replies
  • Subscribers 13 subscribers
  • Views 18443 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

How to install on a "clean" windows

Schukaroi

Hello,

I've just tried to deploy Sophos Cloud at our office. All clients with an installed version of Sophos could be migrated to the cloud. But some new computers without any antivirus wouldn't install the Sophos cloud av. They're exiting with an unexpected error looking for a manged Sophos installation., giving errorcode 108.

I think I'm doing something the wrong way ?

Thanks

Schukaroi

:50522


This thread was automatically locked due to age.
Parents
  • 0

    Where are you seeing the 108 error?  Can you provide the log/screenshot etc. for context?

    I know the UTM managed installer may fail with 108 because the Sophos Remote Management System is installed.  So using that maybe check Programs and Feature for that component (may be the anti-virus and autoupdate components are not listed but the RMS one is.

    If RMS isn't listed as installed check for the folder (e.g., C:\Program Files (x86)\Sophos\Remote Management System) and the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos for mentions of Remote Management System.

    :50528

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0

    Where are you seeing the 108 error?  Can you provide the log/screenshot etc. for context?

    I know the UTM managed installer may fail with 108 because the Sophos Remote Management System is installed.  So using that maybe check Programs and Feature for that component (may be the anti-virus and autoupdate components are not listed but the RMS one is.

    If RMS isn't listed as installed check for the folder (e.g., C:\Program Files (x86)\Sophos\Remote Management System) and the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos for mentions of Remote Management System.

    :50528

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Children
No Data
Unfiltered HTML