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Virus Alerts

FreedomIT

How does virus alerting work in Sophos Cloud?

I installed a Cloud Endpoint on Server 2008R2, all looks good and working ok. I then downloaded over https the Eicar test virus in zip format. When i try and unzip Sophos kicks in and Quarantines the file then cleans the infection. My question is that i see none of this activity on the Cloud Console? Nothing under Reports/Events, no email alerts. nothing under Resolved Malware Detections.

What is the alert behaviour when an Endpoint gets a virus?

:49128


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    Hi,

    SAV on the endpoint is set to perform autmatic cleanup where possible.  If this succeeds you will not see anything in the Action center and alas no email will be sent.  The email is really as a call for action for items that need attention.  You should see evidence of the detection and cleanup under Reports - Events though.

    I notice today that the Sophos Cloud software is being updated so it could be that event processing is delayed.  I would think they will appear shortly.

    Regards,

    Jak

    :49138
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