Sophos Endpoint Agent blocks GIMP 3.0 RC1

RE: Sophos Endpoint Agent blocks GIMP 3.0 RC1

Noneof Yourbusiness — Tue, 19 Nov 2024 11:31:59 GMT

Oh... right, now I get it! Sorry
I did as you suggested right the first time 🙂
Rutvika Chavda told me to try and install "MR" Version of some Sophos stuff. That is the download I asked for ;)

RE: Sophos Endpoint Agent blocks GIMP 3.0 RC1

Sophos User930 — Tue, 19 Nov 2024 11:00:27 GMT

Not sure I understand. I thought you were downloading a file via the browser and running it?

What I'm saying is, download the file via the browser. Then navigate in Explorer to the file you have downloaded and run it. I.e. don't run it from the browser download manager. Does that help?

RE: Sophos Endpoint Agent blocks GIMP 3.0 RC1

Noneof Yourbusiness — Tue, 19 Nov 2024 06:22:12 GMT

... and where do I find the correct download?

RE: Sophos Endpoint Agent blocks GIMP 3.0 RC1

Sophos User930 — Mon, 18 Nov 2024 09:34:37 GMT

it might just be that you're launching it from the browser download. If you download the file, then in Explorer navigate to the file in your Downloads folder and run it, does it work?

RE: Sophos Endpoint Agent blocks GIMP 3.0 RC1

Noneof Yourbusiness — Mon, 18 Nov 2024 05:50:37 GMT

I don't know whether I have the authority to install this on my machine, but can you point me to where I can get it?

RE: Sophos Endpoint Agent blocks GIMP 3.0 RC1

Rutvik Chavda — Fri, 15 Nov 2024 15:32:07 GMT

Thank you for the information. I can see the MR version isn’t installed on the device. So please install the Intercept X maintenance release on the device.

Regards,

RE: Sophos Endpoint Agent blocks GIMP 3.0 RC1

Noneof Yourbusiness — Fri, 15 Nov 2024 15:23:23 GMT

this is what I can find on version info:

RE: Sophos Endpoint Agent blocks GIMP 3.0 RC1

Rutvik Chavda — Fri, 15 Nov 2024 15:04:21 GMT

Hello Noneof Yourbusiness,

We appreciate your reaching out to the Sophos Community Forum.

I suggest you check whether the MR (Maintenance Release) version is installed on the device. If not, you can install it and check if sophos still blocks it.

The Sophos Central Intercept X maintenance release includes updates and improvements to the Intercept X software. These maintenance releases may contain bug fixes, security enhancements, performance improvements, and sometimes new features.

Please refer to this article for installing Maintenance Release on the device: https://support.sophos.com/support/s/article/KBA-000006447?language=en_US.

If sophos still blocks it, I suggest you perform the basic troubleshooting steps on the affected device.

Please refer to this article: https://support.sophos.com/support/s/article/KBA-000004592?language=en_US.

Regards,