hi all,
how would i remove sophos endpoint on a mac please without knowing the tamper code, as when i go on sophos central i cant get the macs tamper code as it hasnt registered the mac, so theres no way of finding the tamper code
thanks,
rob
hi all,
how would i remove sophos endpoint on a mac please without knowing the tamper code, as when i go on sophos central i cant get the macs tamper code as it hasnt registered the mac, so theres no way of finding the tamper code
thanks,
rob
Hi,
Thank you for reaching out to Sophos Community.
Kindly check the following KB and post for reference, which might assist you
Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
have you read this?
sudo ./InstallationDeployer --remove --ui --tamper_password <pw>
as i said i dont know the tamper code
Hi,
My bad, can you try the following
Open terminal
enter the following 3 commands (one at a time) -- enter admin/root password where prompted.sudo rm -R /Library/Sophos\ Anti-Virus/
sudo rm -R /Library/Preferences/com.sophos.*
sudo /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools/InstallationDeployer --remove
Sophos will uninstall.
NOTE: For some installations replace /saas/
with /cloud/
or /opm/
Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
what about this old method
#!/bin/bash
sudo rm -R /Library/Sophos\ Anti-Virus/
sudo rm -R /Library/Application\ Support/Sophos/
sudo rm -R /Library/Preferences/com.sophos.*
sudo rm /Library/LaunchDaemons/com.sophos.*
sudo rm /Library/LaunchAgents/com.sophos.*
sudo rm -R /Library/Extensions/Sophos*
sudo rm -R /Library/Caches/com.sophos.*
what about this old method
#!/bin/bash
sudo rm -R /Library/Sophos\ Anti-Virus/
sudo rm -R /Library/Application\ Support/Sophos/
sudo rm -R /Library/Preferences/com.sophos.*
sudo rm /Library/LaunchDaemons/com.sophos.*
sudo rm /Library/LaunchAgents/com.sophos.*
sudo rm -R /Library/Extensions/Sophos*
sudo rm -R /Library/Caches/com.sophos.*
Hi,
As stated in the previous post. These steps will also work for version 10.4.7; however, The commands aren’t supported by Sophos Support. This will no longer work as of version 2024.1
Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.