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Apple Mac Endpoint - manage items in Quarantine

I wanted to consult documentation before calling and support the user remotely. Unfortunately, all I could find were old forum posts and documentation for retired products. Is there something helpful I can read about it? As I'm not using a Mac I'm not familiar with the Sophos endpoint on it.

There was a false positive Cryptoguard detection that has been resolved, caused by a Google Chrome update.

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