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Google Account has suddenly got disconnected

I want to know whether sophos has restriction to syc google account.

In my company, we are using google workspace service and also using google drive as the storage service.

the files in google cloud are synced real time, but yesterday,  a worker said the google drive had suddenly disconnected and the files she made had all disappeared.

We didnt know why this happened and asked google support team, but they said they cannot investigate about is disconnection. they also said that those files will not be recovered because they lost connection before syncing has ended.

therefore, we still dont know the reason why this happened and also cannnot prevent this happening. 

only possible reason is the security software i think. And want to know if the same kind of things happened in other person.

sorry for my poor english but want somebody help us investigate the reason of this trouble.

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