This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Scheduled Scan is deactivated in policy - keeps getting started

One of our customer wanted to deactivate the Sophos Scheduled Scan on the client devices.

I changed the settings in the Threat Protection Base-Policy. But the clients still do a weekly scheduled scan.

Is there any other option in the policy settings than this one? 

I can see in the computer properties that the policy has been updated to the client.

Last Friday I also created a new Policy and assgined it to the clients to see if something changes - Nope, the clients still do a Scheduled Scan.

As you can see, one of the Client uses the newly created Policy

And the base Policy says that the scheduled scan isnt active:

In the history of the client you will see that it did a scheduled  Scan today:

I used Sophos Endpoint Self Help to check if the policys where received on the client, which also looks good:



This thread was automatically locked due to age.