Hi I am trying to install Sophos on my windows computer. the login page(my.sophos.com) loads fine but the dashboard does not load after login. when i tried to install it with an installer, it asks me to restart and ultimately fails.
other websites load fine and other devices connected to the same network do not share this issue. i don't use any vpn/proxy. Please find below install logs. Thank you.
64 bit win 10 OS 22h2
Edge/Chrome
2023-02-16T21:36:49.0479557Z INFO : Stage 1 command-line options:
2023-02-16T21:36:49.0479557Z INFO : ---
2023-02-16T21:36:49.0479557Z INFO : Quiet mode on: 0
2023-02-16T21:36:49.0479557Z INFO : Automatic Proxy detection disabled: 0
2023-02-16T21:36:49.0489422Z INFO : No feedback mode on: 0
2023-02-16T21:36:49.0489422Z INFO : Dump feedback enabled: 0
2023-02-16T21:36:49.0489422Z INFO : Bypass competitor removal: 0
2023-02-16T21:36:49.0489422Z INFO : Using CRT catalog file path: --
2023-02-16T21:36:49.0499409Z INFO : Only register endpoint with Central: 0
2023-02-16T21:36:49.0499409Z INFO : Log messages between endpoint and Central: 0
2023-02-16T21:36:49.0499409Z INFO : Log command-line passed to executables: 0
2023-02-16T21:36:49.0509414Z INFO : Using custom server that hosts the installer stage2 filename: --
2023-02-16T21:36:49.0509414Z INFO : Using cloud group: --
2023-02-16T21:36:49.0519399Z INFO : Overriding computer name: --
2023-02-16T21:36:49.0519399Z INFO : Overriding computer description: --
2023-02-16T21:36:49.0519399Z INFO : Overriding domain name: --
2023-02-16T21:36:49.0529395Z INFO : Language will be set to: --
2023-02-16T21:36:49.0529395Z INFO : Using message relays: --
2023-02-16T21:36:49.0529395Z INFO : Proxy address: --
2023-02-16T21:36:49.0529395Z INFO : Proxy user name: --
2023-02-16T21:36:49.0539384Z INFO : Using custom customer token: --
2023-02-16T21:36:49.0539384Z INFO : Using specified products: --
2023-02-16T21:36:49.0539384Z INFO : Using certificates from the program data folder: 0
2023-02-16T21:36:49.0539384Z INFO : Setting non-persistent image: 0
2023-02-16T21:36:49.0549392Z INFO : Setting gold image: 0
2023-02-16T21:36:49.0549392Z INFO : MCS registration timeout for golden image: --
2023-02-16T21:36:49.0549392Z INFO : Using custom customer ID: --
2023-02-16T21:36:49.0549392Z INFO : Using specified user ID: --
2023-02-16T21:36:49.0549392Z INFO : Using local install source: --
2023-02-16T21:36:49.0559374Z INFO : Invoked as part of SEC migration: 0
2023-02-16T21:36:49.0559374Z INFO : ---
2023-02-16T21:36:49.0609509Z INFO : Detected architecture: 2
2023-02-16T21:36:49.0609509Z INFO : Using x86 program files for stage 2
2023-02-16T21:36:49.0639475Z INFO : Stage 1 home command-line options:
2023-02-16T21:36:49.0639475Z INFO : ---
2023-02-16T21:36:49.0639475Z INFO : Using custom region: --
2023-02-16T21:36:49.0639475Z INFO : ---
2023-02-16T21:36:49.0689441Z INFO : Waiting for any stage 1 installation tasks to complete.
2023-02-16T21:36:49.0689441Z INFO : Finished waiting for any installation tasks.
2023-02-16T21:36:49.0699318Z INFO : Starting stage 2 download
2023-02-16T21:36:49.0769261Z WARNING : WinHttpGetProxyForUrl returned: 12180
2023-02-16T21:36:49.3977018Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T21:36:49.3986872Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T21:36:49.3986872Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T21:36:49.3986872Z INFO : Did not discover an URL for a PAC file
2023-02-16T21:36:49.3996866Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T21:36:49.3996866Z INFO : Set security protocol: 00000800
2023-02-16T21:36:49.3996866Z INFO : Opening connection to downloads.sophos.com
2023-02-16T21:36:49.4006857Z INFO : Request content size: 0
2023-02-16T21:36:49.7558135Z INFO : Sending request
2023-02-16T21:36:49.7568109Z INFO : Request sent
2023-02-16T21:37:57.0826705Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T21:37:57.0836532Z ERROR : Failed to download and extract stage 2 on attempt 1: Bad optional access
2023-02-16T21:37:57.0836532Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T21:37:57.0846524Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T21:37:57.0846524Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T21:37:57.0846524Z INFO : Did not discover an URL for a PAC file
2023-02-16T21:37:57.0856634Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T21:37:57.0856634Z INFO : Set security protocol: 00000800
2023-02-16T21:37:57.0856634Z INFO : Opening connection to downloads.sophos.com
2023-02-16T21:37:57.0866517Z INFO : Request content size: 0
2023-02-16T21:37:57.4242926Z INFO : Sending request
2023-02-16T21:37:57.4252952Z INFO : Request sent
2023-02-16T21:39:37.0888250Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T21:39:37.0898415Z ERROR : Failed to download and extract stage 2 on attempt 2: Bad optional access
2023-02-16T21:39:37.0898415Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T21:39:37.0898415Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T21:39:37.0898415Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T21:39:37.0908268Z INFO : Did not discover an URL for a PAC file
2023-02-16T21:39:37.0908268Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T21:39:37.0918273Z INFO : Set security protocol: 00000800
2023-02-16T21:39:37.0918273Z INFO : Opening connection to downloads.sophos.com
2023-02-16T21:39:37.0918273Z INFO : Request content size: 0
2023-02-16T21:39:37.2817247Z INFO : Sending request
2023-02-16T21:39:37.2817247Z INFO : Request sent
2023-02-16T21:41:13.0898503Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T21:41:13.0908533Z ERROR : Failed to download and extract stage 2 on attempt 3: Bad optional access
2023-02-16T21:41:13.0908533Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T21:41:13.0908533Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T21:41:13.0916612Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T21:41:13.0922746Z INFO : Did not discover an URL for a PAC file
2023-02-16T21:41:13.0922746Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T21:41:13.0922746Z INFO : Set security protocol: 00000800
2023-02-16T21:41:13.0922746Z INFO : Opening connection to downloads.sophos.com
2023-02-16T21:41:13.0932759Z INFO : Request content size: 0
2023-02-16T21:41:13.3126019Z INFO : Sending request
2023-02-16T21:41:13.3126019Z INFO : Request sent
2023-02-16T21:42:17.0925412Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T21:42:17.0935301Z ERROR : Failed to download and extract stage 2 on attempt 4: Bad optional access
2023-02-16T21:42:17.0945297Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T21:42:17.0955274Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T21:42:17.0955274Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T21:42:17.0975257Z INFO : Did not discover an URL for a PAC file
2023-02-16T21:42:17.0985256Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T21:42:17.0995249Z INFO : Set security protocol: 00000800
2023-02-16T21:42:17.0995249Z INFO : Opening connection to downloads.sophos.com
2023-02-16T21:42:17.1005238Z INFO : Request content size: 0
2023-02-16T21:42:17.3812141Z INFO : Sending request
2023-02-16T21:42:17.3822193Z INFO : Request sent
2023-02-16T21:43:21.0837599Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T21:43:21.0847085Z ERROR : Failed to download and extract stage 2 on attempt 5: Bad optional access
2023-02-16T21:43:21.0847085Z INFO : Cleaning up extracted files
2023-02-16T21:43:21.0857072Z ERROR : Failed to download and run stage 2 unknown error: Unknown exception
2023-02-16T21:53:24.5767016Z INFO : Waiting for any stage 1 installation tasks to complete.
2023-02-16T21:53:24.5777034Z INFO : Finished waiting for any installation tasks.
2023-02-16T21:53:24.5787014Z INFO : Starting stage 2 download
2023-02-16T21:53:24.7983549Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T21:53:24.7983549Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T21:53:24.7993570Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T21:53:24.8003525Z INFO : Did not discover an URL for a PAC file
2023-02-16T21:53:24.8013547Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T21:53:24.8013547Z INFO : Set security protocol: 00000800
2023-02-16T21:53:24.8023531Z INFO : Opening connection to downloads.sophos.com
2023-02-16T21:53:24.8033533Z INFO : Request content size: 0
2023-02-16T21:53:24.9798360Z INFO : Sending request
2023-02-16T21:53:24.9808404Z INFO : Request sent
2023-02-16T21:54:29.0858242Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T21:54:29.0867740Z ERROR : Failed to download and extract stage 2 on attempt 1: Bad optional access
2023-02-16T21:54:29.0867740Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T21:54:29.0867740Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T21:54:29.0877738Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T21:54:29.0883104Z INFO : Did not discover an URL for a PAC file
2023-02-16T21:54:29.0883104Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T21:54:29.0883104Z INFO : Set security protocol: 00000800
2023-02-16T21:54:29.0893128Z INFO : Opening connection to downloads.sophos.com
2023-02-16T21:54:29.0893128Z INFO : Request content size: 0
2023-02-16T21:54:29.2678786Z INFO : Sending request
2023-02-16T21:54:29.2688394Z INFO : Request sent
2023-02-16T21:55:33.0811019Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T21:55:33.0820516Z ERROR : Failed to download and extract stage 2 on attempt 2: Bad optional access
2023-02-16T21:55:33.0820516Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T21:55:33.0820516Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T21:55:33.0820516Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T21:55:33.0834229Z INFO : Did not discover an URL for a PAC file
2023-02-16T21:55:33.0834229Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T21:55:33.0834229Z INFO : Set security protocol: 00000800
2023-02-16T21:55:33.0844254Z INFO : Opening connection to downloads.sophos.com
2023-02-16T21:55:33.0844254Z INFO : Request content size: 0
2023-02-16T21:55:33.3639246Z INFO : Sending request
2023-02-16T21:55:33.3639246Z INFO : Request sent
2023-02-16T21:57:09.0867812Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T21:57:12.2754134Z ERROR : Failed to download and extract stage 2 on attempt 3: Bad optional access
2023-02-16T21:57:12.2764120Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T21:57:12.2784106Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T21:57:12.2784106Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T21:57:12.2874054Z INFO : Did not discover an URL for a PAC file
2023-02-16T21:57:12.2874054Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T21:57:12.2884045Z INFO : Set security protocol: 00000800
2023-02-16T21:57:12.2884045Z INFO : Opening connection to downloads.sophos.com
2023-02-16T21:57:12.2884045Z INFO : Request content size: 0
2023-02-16T21:57:12.5702954Z INFO : Sending request
2023-02-16T21:57:12.5702954Z INFO : Request sent
2023-02-16T21:58:17.0844996Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T21:58:17.0854490Z ERROR : Failed to download and extract stage 2 on attempt 4: Bad optional access
2023-02-16T21:58:17.0854490Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T21:58:17.0864480Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T21:58:17.0864480Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T21:58:17.0864480Z INFO : Did not discover an URL for a PAC file
2023-02-16T21:58:17.0874492Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T21:58:17.0874492Z INFO : Set security protocol: 00000800
2023-02-16T21:58:17.0874492Z INFO : Opening connection to downloads.sophos.com
2023-02-16T21:58:17.0874492Z INFO : Request content size: 0
2023-02-16T21:58:17.2878626Z INFO : Sending request
2023-02-16T21:58:17.2878626Z INFO : Request sent
2023-02-16T21:59:21.0854924Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T21:59:21.0864923Z ERROR : Failed to download and extract stage 2 on attempt 5: Bad optional access
2023-02-16T21:59:21.0864923Z INFO : Cleaning up extracted files
2023-02-16T21:59:21.0874922Z ERROR : Failed to download and run stage 2 unknown error: Unknown exception
2023-02-16T22:07:20.9478240Z INFO : Waiting for any stage 1 installation tasks to complete.
2023-02-16T22:07:20.9488256Z INFO : Finished waiting for any installation tasks.
2023-02-16T22:07:20.9488256Z INFO : Starting stage 2 download
2023-02-16T22:07:21.1558520Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:07:21.1568526Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:07:21.1568526Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:07:21.1568526Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:07:21.1578522Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:07:21.1588505Z INFO : Set security protocol: 00000800
2023-02-16T22:07:21.1598506Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:07:21.1598506Z INFO : Request content size: 0
2023-02-16T22:07:21.3297519Z INFO : Sending request
2023-02-16T22:07:21.3297519Z INFO : Request sent
2023-02-16T22:08:57.0818192Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:08:57.0828204Z ERROR : Failed to download and extract stage 2 on attempt 1: Bad optional access
2023-02-16T22:08:57.0838208Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:08:57.0838208Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:08:57.0848200Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:08:57.0848200Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:08:57.0858198Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:08:57.0858198Z INFO : Set security protocol: 00000800
2023-02-16T22:08:57.0858198Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:08:57.0868171Z INFO : Request content size: 0
2023-02-16T22:08:57.3247248Z INFO : Sending request
2023-02-16T22:08:57.3247248Z INFO : Request sent
2023-02-16T22:10:37.0817362Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:10:37.0827053Z ERROR : Failed to download and extract stage 2 on attempt 2: Bad optional access
2023-02-16T22:10:37.0827053Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:10:37.0827053Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:10:37.0837042Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:10:37.0841600Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:10:37.0841600Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:10:37.0841600Z INFO : Set security protocol: 00000800
2023-02-16T22:10:37.0851624Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:10:37.0851624Z INFO : Request content size: 0
2023-02-16T22:10:37.2560717Z INFO : Sending request
2023-02-16T22:10:37.2570721Z INFO : Request sent
2023-02-16T22:12:13.0940585Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:12:13.0950615Z ERROR : Failed to download and extract stage 2 on attempt 3: Bad optional access
2023-02-16T22:12:13.0950615Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:12:13.0960602Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:12:13.0960602Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:12:13.0980606Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:12:13.0980606Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:12:13.0990597Z INFO : Set security protocol: 00000800
2023-02-16T22:12:13.0990597Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:12:13.0990597Z INFO : Request content size: 0
2023-02-16T22:12:13.2930524Z INFO : Sending request
2023-02-16T22:12:13.2940554Z INFO : Request sent
2023-02-16T22:13:17.0850092Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:13:17.0860104Z ERROR : Failed to download and extract stage 2 on attempt 4: Bad optional access
2023-02-16T22:13:17.0870106Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:13:17.0870106Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:13:17.0880102Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:13:17.0880102Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:13:17.0890087Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:13:17.0890087Z INFO : Set security protocol: 00000800
2023-02-16T22:13:17.0900100Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:13:17.0900100Z INFO : Request content size: 0
2023-02-16T22:13:17.2930064Z INFO : Sending request
2023-02-16T22:13:17.2940041Z INFO : Request sent
2023-02-16T22:14:53.0796849Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:14:53.0806346Z ERROR : Failed to download and extract stage 2 on attempt 5: Bad optional access
2023-02-16T22:14:53.0806346Z INFO : Cleaning up extracted files
2023-02-16T22:14:53.0816337Z ERROR : Failed to download and run stage 2 unknown error: Unknown exception
2023-02-16T22:28:56.3018525Z INFO : Waiting for any stage 1 installation tasks to complete.
2023-02-16T22:28:56.3028545Z INFO : Finished waiting for any installation tasks.
2023-02-16T22:28:56.3028545Z INFO : Starting stage 2 download
2023-02-16T22:28:56.5774535Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:28:56.5774535Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:28:56.5784540Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:28:56.5804855Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:28:56.5804855Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:28:56.5814509Z INFO : Set security protocol: 00000800
2023-02-16T22:28:56.5824514Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:28:56.5824514Z INFO : Request content size: 0
2023-02-16T22:28:56.7895174Z INFO : Sending request
2023-02-16T22:28:56.7905192Z INFO : Request sent
2023-02-16T22:30:01.0836774Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:30:01.0846804Z ERROR : Failed to download and extract stage 2 on attempt 1: Bad optional access
2023-02-16T22:30:01.0846804Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:30:01.0846804Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:30:01.0856792Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:30:01.0856792Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:30:01.0856792Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:30:01.0866791Z INFO : Set security protocol: 00000800
2023-02-16T22:30:01.0866791Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:30:01.0866791Z INFO : Request content size: 0
2023-02-16T22:30:01.3592977Z INFO : Sending request
2023-02-16T22:30:01.3592977Z INFO : Request sent
2023-02-16T22:31:41.0852523Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:31:41.0862546Z ERROR : Failed to download and extract stage 2 on attempt 2: Bad optional access
2023-02-16T22:31:41.0872546Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:31:41.0872546Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:31:41.0872546Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:31:41.0882540Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:31:41.0882540Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:31:41.0882540Z INFO : Set security protocol: 00000800
2023-02-16T22:31:41.0892531Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:31:41.0892531Z INFO : Request content size: 0
2023-02-16T22:31:41.2868342Z INFO : Sending request
2023-02-16T22:31:41.2878371Z INFO : Request sent
2023-02-16T22:33:21.0921312Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:33:21.0931301Z ERROR : Failed to download and extract stage 2 on attempt 3: Bad optional access
2023-02-16T22:33:21.0931301Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:33:21.0931301Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:33:21.0941346Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:33:21.0961329Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:33:21.0971305Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:33:21.0971305Z INFO : Set security protocol: 00000800
2023-02-16T22:33:21.0981265Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:33:21.0981265Z INFO : Request content size: 0
2023-02-16T22:33:21.3657227Z INFO : Sending request
2023-02-16T22:33:21.3667179Z INFO : Request sent
2023-02-16T22:35:01.0846903Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:35:01.0856930Z ERROR : Failed to download and extract stage 2 on attempt 4: Bad optional access
2023-02-16T22:35:01.0856930Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:35:01.0856930Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:35:01.0866928Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:35:01.0866928Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:35:01.0876934Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:35:01.0876934Z INFO : Set security protocol: 00000800
2023-02-16T22:35:01.0876934Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:35:01.0886915Z INFO : Request content size: 0
2023-02-16T22:35:01.3237585Z INFO : Sending request
2023-02-16T22:35:01.3237585Z INFO : Request sent
2023-02-16T22:36:41.0880642Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:36:41.0890646Z ERROR : Failed to download and extract stage 2 on attempt 5: Bad optional access
2023-02-16T22:36:41.0890646Z INFO : Cleaning up extracted files
2023-02-16T22:36:41.0900610Z ERROR : Failed to download and run stage 2 unknown error: Unknown exception
2023-02-16T22:36:58.7936838Z INFO : Waiting for any stage 1 installation tasks to complete.
2023-02-16T22:36:58.7936838Z INFO : Finished waiting for any installation tasks.
2023-02-16T22:36:58.7946826Z INFO : Starting stage 2 download
2023-02-16T22:36:58.8257341Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:36:58.8267320Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:36:58.8267320Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:36:58.8277321Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:36:58.8287315Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:36:58.8287315Z INFO : Set security protocol: 00000800
2023-02-16T22:36:58.8297310Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:36:58.8297310Z INFO : Request content size: 0
2023-02-16T22:36:59.0675780Z INFO : Sending request
2023-02-16T22:36:59.0685835Z INFO : Request sent
2023-02-16T22:38:37.0850123Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:38:37.0860178Z ERROR : Failed to download and extract stage 2 on attempt 1: Bad optional access
2023-02-16T22:38:37.0860178Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:38:37.0860178Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:38:37.0870163Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:38:37.0876497Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:38:37.0876497Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:38:37.0876497Z INFO : Set security protocol: 00000800
2023-02-16T22:38:37.0886514Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:38:37.0886514Z INFO : Request content size: 0
2023-02-16T22:38:37.3855196Z INFO : Sending request
2023-02-16T22:38:37.3865155Z INFO : Request sent
2023-02-16T22:40:17.0921361Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:40:17.0931390Z ERROR : Failed to download and extract stage 2 on attempt 2: Bad optional access
2023-02-16T22:40:17.0931390Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:40:17.0941379Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:40:17.0941379Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:40:17.0951375Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:40:17.0951375Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:40:17.0951375Z INFO : Set security protocol: 00000800
2023-02-16T22:40:17.0961370Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:40:17.0961370Z INFO : Request content size: 0
2023-02-16T22:40:17.3116696Z INFO : Sending request
2023-02-16T22:40:17.3116696Z INFO : Request sent
2023-02-16T22:41:57.0896742Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:41:57.0906783Z ERROR : Failed to download and extract stage 2 on attempt 3: Bad optional access
2023-02-16T22:41:57.0906783Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:41:57.0906783Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:41:57.0916776Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:41:57.0916776Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:41:57.0926759Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:41:57.0926759Z INFO : Set security protocol: 00000800
2023-02-16T22:41:57.0926759Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:41:57.0926759Z INFO : Request content size: 0
2023-02-16T22:41:57.2872127Z INFO : Sending request
2023-02-16T22:41:57.2882124Z INFO : Request sent
2023-02-16T22:43:01.0869633Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:43:01.0879497Z ERROR : Failed to download and extract stage 2 on attempt 4: Bad optional access
2023-02-16T22:43:01.0889500Z INFO : Running on x64, requesting x86 Stage2
2023-02-16T22:43:01.0889500Z INFO : Unstamped install, fetching stage2 information from COGS
2023-02-16T22:43:01.0899488Z INFO : Sending HTTP 'GET' request to: full/central/windows/home/installer/stage2-1.3.1.22-c1a61ad894fcda7baffd0d79d81e07ffc400b78e21e31cc2feb53d021548bdc2.tar.gz
2023-02-16T22:43:01.0909482Z INFO : Did not discover an URL for a PAC file
2023-02-16T22:43:01.0909482Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-02-16T22:43:01.0919480Z INFO : Set security protocol: 00000800
2023-02-16T22:43:01.0919480Z INFO : Opening connection to downloads.sophos.com
2023-02-16T22:43:01.0919480Z INFO : Request content size: 0
2023-02-16T22:43:01.3391808Z INFO : Sending request
2023-02-16T22:43:01.3391808Z INFO : Request sent
2023-02-16T22:44:13.0930326Z ERROR : WinHttpQueryDataAvailable failed with error 12002
2023-02-16T22:44:13.0940376Z ERROR : Failed to download and extract stage 2 on attempt 5: Bad optional access
2023-02-16T22:44:13.0950371Z INFO : Cleaning up extracted files
2023-02-16T22:44:13.0950371Z ERROR : Failed to download and run stage 2 unknown error: Unknown exception
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