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Reset Health Status for devices reporting Failed to Protect Computer

Hi All,

A bit of a newbie question I suspect, but here goes anyway. We manage lots of computers across numerous schools from Sophos Central. We have some computers that are reporting a status of "Failed to protect", which I suspect is because they never got around to reporting back fully when Sophos was installed, and then they haven't been switched on again since that last status report / alert. My question is, are we OK to click on "Reset Health status" for the device in Sophos Central to stop the device as showing up with a "High alert". And when the computer is finally switched on again can we be sure that if Sophos still isn't installed properly, the alert will be raised again so we can investigate further?

Any advice greatly appreciated.


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