Reset Health Status for devices reporting Failed to Protect Computer

Hi Russell,

Thanks for reaching out to the Sophos Community Forum. 

When you install Sophos onto a device, it will need to be rebooted and report back to Sophos Central that the first update has been completed successfully. Once this condition is met, the "Failed to protect" message will not appear. 

If you were to clear the health status on the affected device and power it on later, there’s a good chance that the system will update successfully and show a green status icon. If a different error is generated, or if the same one returns, you’ll see the same notification/alert again.

Hi Russell,

Thanks for reaching out to the Sophos Community Forum. 

When you install Sophos onto a device, it will need to be rebooted and report back to Sophos Central that the first update has been completed successfully. Once this condition is met, the "Failed to protect" message will not appear. 

If you were to clear the health status on the affected device and power it on later, there’s a good chance that the system will update successfully and show a green status icon. If a different error is generated, or if the same one returns, you’ll see the same notification/alert again.

Hi Kushal,

Thanks for your response. So am I correct in thinking that even if the installation of Sophos has completely failed, so long as the device has registered in Sophos Central, then the next time it is powered on it will report its status. And so, a bad installation will be alerted again once that machine is turned back on?

This would mean I can clear lots of old alerts for bad installations and / or where services aren't running on machines that aren't being used, and feel confident that if someone does turn the machine back on again, we will get a new alert and can investigate the problem then.

Thanks

Russell

That's correct. When the device powers on in the future, it will report the status at that time. Should the status be bad, that will generate a new event/alert.