Sophos Intercept X has not updated: stuck to version 2022.1.1.22

Question

Hello everybody, 
 after a long time of not coming back, I went to the release notes page and saw that our version of Sophos Intercept X is a couple of releases behind. The last one tells me: Version 2022.1.3.3 Can you tell me what it could be due to? And finally, is there a way to forcibly update both my pc and all the other clients from Central to the latest release? 
 Thank you all.

Sophos User930 · Accepted Answer

Without having a FixedVersion string in the registry, then it doesn't sound like you have controlled updates enabled. 
 When I check SophosUpdate.log I have: 
 2022-10-30T16:45:23.255Z [ 7616: 7016] I Syncing suites [sdds3.WindowsCloudAV_11.6.562.93124a541a.dat, sdds3.WindowsCloudClean_1.0.42.55133bcba5.dat, sdds3.WindowsCloudEncryption_2022.1.0.58.a3e31667a8.dat, sdds3.WindowsCloudHitmanProAlert_2022.1.3.3.0.cde6db1a43.dat , sdds3.WindowsCloudMDR_2022.1.0.57.158580cb0f.dat, sdds3.WindowsCloudNextGen_2022.2.2.1.0.52b88181d9.dat] 2022-10-30T16:45:23.255Z [ 7616: 7016] I Release groups [A] 
 This shows I am getting " sdds3.WindowsCloudHitmanProAlert_2022.1.3.3.0.cde6db1a43.dat" 
 I first had it here: 2022-10-14T20:56:20.309Z [ 10460:11100] I Syncing suites [sdds3.WindowsCloudAV_11.6.562.93124a541a.dat, sdds3.WindowsCloudClean_1.0.42.55133bcba5.dat, sdds3.WindowsCloudEncryption_2022.1.0.58.a3e31667a8.dat, sdds3.WindowsCloudHitmanProAlert_2022.1.3.3.0.cde6db1a43.dat , sdds3.WindowsCloudMDR_2022.1.0.57.158580cb0f.dat, sdds3.WindowsCloudNextGen_2022.2.2.1.0.52b88181d9.dat] 
 But as I say, not all customers get it at the same time. 
 You can probably see in your log that: 
 a) The update log ends with A SophosUpdate has completed (exit 0). I.e. all is OK. 
 b) What version you are getting as a sdds3 package? 
 You will probably have to contact support to understand when you might get the version.

Sophos Intercept X has not updated: stuck to version 2022.1.1.22

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