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Unable to enter bitlocker password

Hello

I have one user who is unable to enter a bitlocker password, in that there appears to be a password already present, but the user is unable to delete this to enter the bitlocker password. They have to call the helpdesk each morning to obtain a new unlock key.

Apart from trying to reinstall Sophos, is there anything else that can be done to remedy this issue?

Regards
Steven



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