Endpoint removal, unable to remove and installing latest clean version

Question

I have a Mac that had Endpoint on it and in the last couple months has had issues with the Mac so they tried to remove Sophos to do a fresh install. 
 Unable to remove using Sophos Endpoint uninstalled, it keeps failing. 
 Unable to reinstall Sophos Endpoint, it says already exist 
 Tried using Sophos Diagnostic Utility, fails on last section Failure to generate username.tt file, unable to continue and send package to Sophos 
 Need recommendation please as to what can be done? 
 
 Thanks in advance

Qoosh · Answer

Hi, 
 Thanks for reaching out. 
 Try using the following commands from a Terminal Command Prompt. If you do not yet have the Root account enabled, I suggest using the steps in the following Apple Article. 
 sudo rm -r /Library/Sophos\ Anti-Virus 
sudo rm -r /Library/LaunchDaemons/com.sophos.*
sudo rm -r /Library/LaunchAgents/com.sophos.*
sudo rm -r /Library/Preferences/com.sophos.*
sudo rm -r /Library/Logs/Sophos\ Anti-Virus.log
sudo rm -r /Library/Application\ Support/Sophos*
sudo rm -r /Library/Frameworks/SAVI-pyexec.framework
sudo rm -r /Library/Frameworks/SAVI.framework
sudo rm -r /Library/Frameworks/SophosGenericsCommon.framework
sudo rm -r /Library/Frameworks/SophosGenericsCore.framework
sudo rm -r /var/db/receipts/com.sophos.*
sudo rm -r /Library/SophosCBR
sudo rm -r /Library/Logs/Sophos*
sudo rm -r /Library/Preferences/com.sophos*
sudo rm -r /Library/Caches/com.sophos*
sudo rm -r /Applications/Sophos/Sophos\ Endpoint.app
sudo rm -r /Applications/Sophos/Sophos\ Endpoint\ Self\ Help.app
sudo rm -r /Applications/Sophos/Remove\ Sophos\ Endpoint.app
sudo rm -r /Applications/Sophos/Sophos\ Network\ Extension.app
sudo rm -r /Applications/Sophos/Sophos\ Scan.app
sudo rm -r /Applications/Sophos 
sudo rm -r /Library/Extensions/Sophos*

Once completed, I suggest trying to install Sophos once again. Let me know if this works for you.