We're having an outbreak of DRIVER_IRQL_NOT_LESS_OR_EQUAL BSOD's in driver NETIO.SYS. Netio.sys caused BSOD's are usually tied to network drivers but that doesn't make sense because this started happening all of a sudden on multiple computers. These are fully patched/updated Windows 10 Pro computers. The common thing we're seeing is Sophos was updated to version 2022.2.1.9 around 7/20/22 on all of them. Any insight from Sophos on if the blue screen of death crashes are being caused by the latest version of Sophos?
I have received an update to 2022.2.2.1, hopefully, this has fixed the issue. No updates on the KB as of yet.
I don't believe that is the fixed release we're waiting for. I'm told that the fix is in version 2022.3 which is being released on 11/10/22.
I guess I am not on release group A ...
Did you open a ticket for this issue? Sounds like they may be prioritizing those that they know about.
Qoosh is there a way to get everyone facing this issue to release Group A?By collecting Central UIDs through Sophos Community Staff Member? Or should everyone open a new case to be priorised?
Just as an update from our end:
In the meantime most of my users seem to be upgraded, including my own machine. The previous mitigation workarounds (Sophos groups and policies) have been removed.
I have one user that has hit severe issues and lost network connectivity on his device, he ended up completely removing Sophos and will now try to reinstall from scratch. He was one of the users with the test driver active, so this comes a bit as a surprise, but I hope it will resolve after a clean reinstall.
Besides that I have no reports of BSODs or other problems with the update so far. I am positive we can close this whole sad story soon.
I suggest proceeding in opening a support case. You can send your case number(s) to me via private message, and I will follow up with our team to expedite the process for those affected.
After the update 2022.3, some websites log on take 3-5 min with Cisco VPN on ( principal.com proton.me etc)
Anyone has same issue too?
Yes, we do also have some sort us slowness too after the Core Agent 2022.3 update was released to us. And it seems that only the Chrome browsers are affected and NOT Firefox. But also going thru the Cisco VPN as you mentioned
Could you confirm this also please? Jae Lee
Yes it is Sophos / Cisco VPN / Chrome is not working at all, Firefox work for some users, some users still have issues
After running the updated version for close to a week now, we can confirm that our issue has been resolved:
I will thus close our pending support case now.
Thanks to everybody in here that chimed in, supported and worked on resolving this.
How do we find out when the update will be rolled out to us?
Hello, same question, is there any link to download the 2022.3 version please?
Hi EOV ,
Thank you for reaching out to the Community. If you need more details on when the update will be rolled out to your devices, you'll need to reach out to your Account Manager. If you don't know who your Account Manager is, please send me a PM so I can share more information.