Web-Control Policy does not work

Hi Community,

I have just finished migrating clients from Sophos on-premise management to Sophos central; the license we use is Intercept X Advanced.

According to Sophos Central the Web-Control Policy I created is used for our domain-users. However the blocking just does not work.

Users are able to access, in this case adult websites without any hinderance.

There is no logging in Sophos Central about users accessing these websites although according to the policy those sites should be blocked and a log entry be made.

In Sophos Central and in the Sophos Agent on the respective clients everything lights up green.

I am startung to suspect that maybe other policies might be not working either

Where do I begin troubleshooting ?

Regards

Tobias