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How to force Windows Agent to check in with SophosCentral

Russell Zeygerman

Hi,

We have a typical scenario when local Windows agents stop talking to Sophos Central. I am trying to figure out a way to re-establish this communication by running some sort of a command in command-line on the  machine to force it to check-in with Sophos Central.

We have tried the /register switch on the installer, but that adds missing machines only.

Thank you for your help

-  RZ



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    Hi, so these machines are remote. The policy seems to state for them to check in with the Sophos cache server that is on site at 4am. We know with high degree of confidence that the machines are not on VPN at 4am as of the pendamic. So they can not reach the cache server. Does the agent check in on a cycle or maybe looks to sophos in the cloud when it can not reach the cache server?

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    Hi, so these machines are remote. The policy seems to state for them to check in with the Sophos cache server that is on site at 4am. We know with high degree of confidence that the machines are not on VPN at 4am as of the pendamic. So they can not reach the cache server. Does the agent check in on a cycle or maybe looks to sophos in the cloud when it can not reach the cache server?

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