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How to force Windows Agent to check in with SophosCentral

Hi,

We have a typical scenario when local Windows agents stop talking to Sophos Central. I am trying to figure out a way to re-establish this communication by running some sort of a command in command-line on the machine to force it to check-in with Sophos Central.

We have tried the /register switch on the installer, but that adds missing machines only.

Thank you for your help

- RZ

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0 Sophos User930 over 3 years ago

What does "C:\ProgramData\Sophos\Management Communications System\Endpoint\Logs\MCSClient.log" have in it?

Is it sufficient to restart the Sophos MCS Client service?
You will need to disable Tamper Protection to do this.
You might have to run
SedCcli.exe -tpoff <pass>
to do it if MCS is not working at all.
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0 GlennSen over 3 years ago in reply to Sophos User930

In addition to this, were there any recent changes on your network set-up recently. this will also cause communication issues. to further check, you may send the logs with us.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 GlennSen over 3 years ago in reply to Sophos User930

In addition to this, were there any recent changes on your network set-up recently. this will also cause communication issues. to further check, you may send the logs with us.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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