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XG Firewall marking Endpoint to "at risk" - Endpoint reporting Heartbeat Status 3

LHerzog over 3 years ago

Why is this endpoint reporting Heartbeat Status Red to our XG Firewall this morning? Status "At Risk"!

As result the user cannot access most applications.

XG Showing this:

Central is showing this:

XG Log:

XG430_WP02_SFOS 18.0.5 MR-5-Build586# grep "xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx" /log/heartbeatd.log
2021-06-14 09:28:19 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <3> -> <1>
2021-06-14 09:28:19 INFO EpStateListBroker.cpp[17627]:56 markEndpointForUpdates - Endpoint marked for receiving Stonewall updates: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx(SSL-VPN-IP.40)
2021-06-14 09:28:25 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx (SSL-VPN-IP.40) health: 3
2021-06-14 09:32:00 INFO SacProcessor.cpp[17627]:64 discardApp - Sent switchOffConnectionInfo request to endpoint: <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>, Application path :C:\134program files (x86)\134mozilla firefox\134firefox.exe
2021-06-14 09:32:50 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <1> -> <5>
2021-06-14 09:32:53 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <5> -> <1>
2021-06-14 09:32:53 INFO EpStateListBroker.cpp[17627]:56 markEndpointForUpdates - Endpoint marked for receiving Stonewall updates: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx(SSL-VPN-IP.40)
2021-06-14 09:32:55 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx (SSL-VPN-IP.40) health: 3
2021-06-14 09:37:01 INFO SacProcessor.cpp[17627]:64 discardApp - Sent switchOffConnectionInfo request to endpoint: <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>, Application path :C:\134program files (x86)\134mozilla firefox\134firefox.exe
2021-06-14 10:02:23 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <1> -> <3>
2021-06-14 10:02:31 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <3> -> <1>
2021-06-14 10:02:31 INFO EpStateListBroker.cpp[17627]:56 markEndpointForUpdates - Endpoint marked for receiving Stonewall updates: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx(SSL-VPN-IP.15)
2021-06-14 10:02:34 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx (SSL-VPN-IP.15) health: 3
2021-06-14 10:13:31 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <1> -> <3>
2021-06-14 10:13:34 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <3> -> <1>
2021-06-14 10:13:35 INFO EpStateListBroker.cpp[17627]:56 markEndpointForUpdates - Endpoint marked for receiving Stonewall updates: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx(SSL-VPN-IP.10)
2021-06-14 10:13:44 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx (SSL-VPN-IP.10) health: 3

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Top Replies

Qoosh over 3 years ago in reply to LHerzog +2 suggested

Hello LHerzog, It looks like this release has been pushed back once again. Some issues were found with legacy operating systems, which have since been resolved. The next release is scheduled to be completed…

Parents

0 Sophos User930 over 3 years ago

Does it help to:
1. Disable Tamper on the client from Central

2. Stop the Sophos Health service

3. Rename C:\ProgramData\Sophos\Health\Event Store\Database\events.db to old.db for example.

4. Start the Sophos Health service

5. Re-enable Tamper.

Just curious.
Thanks.
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0 FormerMember over 3 years ago in reply to Sophos User930

Don't do this until you look at the actual state of the machine. This will delete the current statue which isn't good if the issue is persistent. Instead, check first and if everything is reporting fine - then you can try renaming the DB.
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0 Sophos User930 over 3 years ago in reply to FormerMember

The only thought was, if it helps then you could switch the file back. At least the state is captured in the database file.
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0 LHerzog over 3 years ago in reply to Sophos User930

Thanks for your replies!

Yes, I saw the event not all services running but this was days ago and the current status was: all up and running.

As this was the machine of a CO, I did'nt want to bother him with technical stuff. Currently the machine is offline, will see what happens today. Yesterday the machine stayed at status red.
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+1 LHerzog over 3 years ago in reply to LHerzog

Machine is green today after a cold boot.

Strange issue though. Would really expect to see at least something in Sophos Central when Central reports status red/risk to the firewall.

No new helpful Events added to central. Just one update event. I don't like blackboxes.
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+1 LHerzog over 3 years ago in reply to LHerzog

Machine is green today after a cold boot.

Strange issue though. Would really expect to see at least something in Sophos Central when Central reports status red/risk to the firewall.

No new helpful Events added to central. Just one update event. I don't like blackboxes.
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0 LHerzog over 3 years ago in reply to LHerzog

just an other one today, flipping between red and green all the time. XG reports this client as "red, "at risk". Why?

What's the use of Central events, if you see NOTHING useful there (btw. not even the heartbeat ID).

XG part:

2021-06-18 10:01:40 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxxx-ed46-48ce-896d-xxxxxxxxxxx>: <1> -> <3>
2021-06-18 11:55:37 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxxx-ed46-48ce-896d-xxxxxxxxxxx>: <3> -> <1>
2021-06-18 11:55:37 INFO EpStateListBroker.cpp[17627]:56 markEndpointForUpdates - Endpoint marked for receiving Stonewall updates: xxxxxxxx-ed46-48ce-896d-xxxxxxxxxxx(xx.xx.x0.64)
2021-06-18 11:55:41 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxxx-ed46-48ce-896d-xxxxxxxxxxx (xx.xx.x0.64) health: 3
2021-06-18 11:56:24 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxxx-ed46-48ce-896d-xxxxxxxxxxx (xx.xx.x0.64) health: 1
2021-06-18 11:56:26 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxxx-ed46-48ce-896d-xxxxxxxxxxx (xx.xx.x0.64) health: 3
2021-06-18 11:57:25 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxxx-ed46-48ce-896d-xxxxxxxxxxx (xx.xx.x0.64) health: 1
2021-06-18 11:57:26 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxxx-ed46-48ce-896d-xxxxxxxxxxx (xx.xx.x0.64) health: 3
...
2021-06-18 15:05:35 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxxx-ed46-48ce-896d-xxxxxxxxxxx (xx.xx.x0.64) health: 3
2021-06-18 15:06:24 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxxx-ed46-48ce-896d-xxxxxxxxxxx (xx.xx.x0.64) health: 1
2021-06-18 15:06:35 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxxx-ed46-48ce-896d-xxxxxxxxxxx (xx.xx.x0.64) health: 3
2021-06-18 15:07:24 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxxx-ed46-48ce-896d-xxxxxxxxxxx (xx.xx.x0.64) health: 1
2021-06-18 15:07:35 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxxx-ed46-48ce-896d-xxxxxxxxxxx (xx.xx.x0.64) health: 3

screenshot added
[bearbeitet von: LHerzog um 1:19 PM (GMT -7) am 18 Jun 2021]

0 LHerzog over 3 years ago in reply to LHerzog

we have again one machine that is at risk on XG with green state in Central. Now have a support case open for this issues. The way the support case began, I expect a long ping pong without solution in the far end.

this is, what the client heartbeat.log shows. Looks quite similar to what XG reports.

a 2021-06-24T10:08:10.180Z [5400:6844] - Received notification of endpoint state changes, size: 1
a 2021-06-24T10:08:46.691Z [5400:6844] - Sending health status: {"admin":1, "health":1, "service":1, "threat":1}
a 2021-06-24T10:08:46.693Z [5400:6844] - Received notification of endpoint state changes, size: 1
a 2021-06-24T10:09:01.717Z [5400:6844] - Sending health status: {"health":3}
a 2021-06-24T10:09:01.835Z [5400:6844] - Received notification of endpoint state changes, size: 1
a 2021-06-24T10:09:55.193Z [5400:6844] - Sending health status: {"admin":1, "health":1, "service":1, "threat":1}
a 2021-06-24T10:09:55.201Z [5400:6844] - Received notification of endpoint state changes, size: 1
a 2021-06-24T10:10:16.839Z [5400:6844] - Sending health status: {"health":3}
a 2021-06-24T10:10:16.841Z [5400:6844] - Received notification of endpoint state changes, size: 1
a 2021-06-24T10:10:55.197Z [5400:6844] - Sending health status: {"admin":1, "health":1, "service":1, "threat":1}
a 2021-06-24T10:10:55.200Z [5400:6844] - Received notification of endpoint state changes, size: 1
a 2021-06-24T10:11:01.903Z [5400:6844] - Sending health status: {"health":3}
a 2021-06-24T10:11:10.202Z [5400:6844] - Received notification of endpoint state changes, size: 1
a 2021-06-24T10:11:15.389Z [5400:6844] - Connection closed (network error).
a 2021-06-24T10:11:16.402Z [5400:6844] - Connection failed.
a 2021-06-24T10:42:07.117Z [5400:6844] - The connection configuration has changed. Reloading settings.
a 2021-06-24T10:55:49.858Z [5400:6160] - ----------------------------------------------------------------------------------------------------
a 2021-06-24T10:55:49.858Z [5400:6160] - Stopped Heartbeat
a 2021-06-24T10:55:49.859Z [5400:6160] - ----------------------------------------------------------------------------------------------------
a 2021-06-24T10:56:35.734Z [5368:6744] - ----------------------------------------------------------------------------------------------------
a 2021-06-24T10:56:35.734Z [5368:6744] - Starting Heartbeat version 1.11.194.0
a 2021-06-24T10:56:35.734Z [5368:6744] - ----------------------------------------------------------------------------------------------------
a 2021-06-24T10:56:35.779Z [5368:7784] - Connection failed.
a 2021-06-24T12:07:41.471Z [5368:7784] - Connection succeeded.
a 2021-06-24T12:07:41.485Z [5368:7784] - Connected to 'xxxxxxxx-ede8-4fbd-99b1-xxxxxxxxxxxx' at IP address 52.5.76.173 on port 8347
a 2021-06-24T12:11:29.084Z [5368:7784] - Sending network status. Active Interfaces:
MAC: 00:15:5D:31:XX:XX - INET: 172.xxxxx - INET6: fe80::d490:xxxxxxxxxxx
MAC: 00:15:5D:47:XX:XX - INET: 172.xxxxx - INET6: fe80::bdf1:xxxxxxxxxxx
MAC: 00:15:5D:E1:XX:XX - INET: 172.xxxxx - INET6: fe80::b44b:xxxxxxxxxxx
MAC: 00:15:5D:EC:XX:XX - INET: 172.xxxxx - INET6: fe80::4dd2:xxxxxxxxxxx
MAC: 0A:00:27:00:XX:XX - INET: 192.xxxxx - INET6: fe80::3ce6:xxxxxxxxxxx
MAC: 58:82:A8:8F:XX:XX - INET: 172.xxxxx - INET6: fe80::adb0:xxxxxxxxxxx
a 2021-06-24T12:11:29.086Z [5368:7784] - Received request to enable enhanced application control
a 2021-06-24T12:11:29.087Z [5368:7784] - Sending endpoint state list request
a 2021-06-24T12:11:29.088Z [5368:7784] - Received response to endpoint state list request, size: 1
a 2021-06-24T12:11:29.097Z [5368:7784] - Sending login status.
a 2021-06-24T12:11:32.188Z [5368:7784] - Sending health status: {"health":3}
a 2021-06-24T12:11:32.190Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:11:47.216Z [5368:7784] - Sending health status: {"admin":1, "health":1, "service":1, "threat":1}
a 2021-06-24T12:11:47.219Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:12:47.343Z [5368:7784] - Sending health status: {"health":3}
a 2021-06-24T12:12:47.438Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:12:58.600Z [5368:7784] - Sending health status: {"admin":1, "health":1, "service":1, "threat":1}
a 2021-06-24T12:13:02.363Z [5368:7784] - Sending health status: {"health":3}
a 2021-06-24T12:13:32.409Z [5368:7784] - Sending health status: {"admin":1, "health":1, "service":1, "threat":1}
a 2021-06-24T12:13:32.411Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:14:02.464Z [5368:7784] - Sending health status: {"health":3}
a 2021-06-24T12:14:02.466Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:14:17.507Z [5368:7784] - Sending health status: {"admin":1, "health":1, "service":1, "threat":1}
a 2021-06-24T12:14:17.510Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:14:32.547Z [5368:7784] - Sending health status: {"health":3}
a 2021-06-24T12:14:32.549Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:14:58.585Z [5368:7784] - Sending health status: {"admin":1, "health":1, "service":1, "threat":1}
a 2021-06-24T12:14:58.588Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:15:17.632Z [5368:7784] - Sending health status: {"health":3}
a 2021-06-24T12:15:17.635Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:15:58.585Z [5368:7784] - Sending health status: {"admin":1, "health":1, "service":1, "threat":1}
a 2021-06-24T12:15:58.919Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:16:02.718Z [5368:7784] - Sending health status: {"health":3}
a 2021-06-24T12:16:13.917Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:16:58.579Z [5368:7784] - Sending health status: {"admin":1, "health":1, "service":1, "threat":1}
a 2021-06-24T12:16:58.581Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:17:02.771Z [5368:7784] - Sending health status: {"health":3}
a 2021-06-24T12:17:13.578Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:17:17.787Z [5368:7784] - Sending health status: {"admin":1, "health":1, "service":1, "threat":1}
a 2021-06-24T12:17:28.579Z [5368:7784] - Received notification of endpoint state changes, size: 1
a 2021-06-24T12:17:47.852Z [5368:7784] - Sending health status: {"health":3}