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Desktop Messaging on Endpoint Clients not working as expected

Hi,

when Intercept X is blocking and removing a potencial threat I whant the user on that PC to be informed, either by Desktop Messaging or by mail. The policy for Threat Protection has Desktop Messaging enabled, but user tells me that they are not informed. Any idea?

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0 Shweta over 3 years ago

Hi IT Services26

Could you please check if the "Use recommended settings" is enabled or disabled? Have you tried to add a customized message?

Shweta

Community Support Engineer | Sophos Technical Support
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0 Shweta over 3 years ago

Hi IT Services26

Could you please check if the "Use recommended settings" is enabled or disabled? Have you tried to add a customized message?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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