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Extraction failure trying to install Intercept X

We tried to install Intercept X on some client workstations and the error below is displayed:
"Installation failed. Failed to extract the installation package."
The user has an administrator profile.

In the logs it presents the following lines:
2020-11-19T20: 15: 53.0343311Z INFO: Extracting files:
2020-11-19T20: 15: 53.0353232Z ERROR: Extraction failure.
2020-11-19T20: 15: 53.0363205Z INFO: Cleaning up extracted files

Does anyone know how to solve this problem? What is the cause?

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