We tried to install Intercept X on some client workstations and the error below is displayed:"Installation failed. Failed to extract the installation package."The user has an administrator profile.
In the logs it presents the following lines:2020-11-19T20: 15: 53.0343311Z INFO: Extracting files:2020-11-19T20: 15: 53.0353232Z ERROR: Extraction failure.2020-11-19T20: 15: 53.0363205Z INFO: Cleaning up extracted files
Does anyone know how to solve this problem? What is the cause?
We were able to solve this problem by adding exceptions on the firewall for the domains listed in the KB below.https://support.sophos.com/support/s/article/KB-000035367?language=en_US
This way it worked…