Windows 10 Error: Failed to install ntp64: general error.

I have a Windows 10 device that has the " Failed to install ntp64: general error" All other threads, seem to reference that this is only for Win 7 devices. How can I fix this error so this EDR agent can get the latest updates?

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  • Do you have the install log for Sophos Network Threat Protection from \windows\temp\ if AutoUpdate is installing it. It will be under %temp% if it's failing as part of the initial install if "you" are running the installer rather than System in the case where AutoUpdate runs the installer.

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  • Do you have the install log for Sophos Network Threat Protection from \windows\temp\ if AutoUpdate is installing it. It will be under %temp% if it's failing as part of the initial install if "you" are running the installer rather than System in the case where AutoUpdate runs the installer.

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