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Hi,
We've recently migrated from on-prem to Central. We're in the last stages of replacing the on-prem client with the Central client but on our 2008 R1 SP2 servers we're getting this error shown in the screenshot.
When we inspect our Firewall logs, it appears the remote end is rejecting it. Has anyone seen this before and how do we overcome it? The KB article referenced doesn't help as we don't have the Cloud Installer log files directory to see what's happening.
Thanks
Hi Lanky Doodle
Could you please check under the %temp% folder if there are any specific logs created for Sophos Installation? Also, could you please make sure that these domains and ports are allowed in your network?
Shweta
PS: We're using the installer from Sophos Central portal for Windows Servers.
Check for the install log under the user's profile. The preflight check logs there and only after that does it start logging into %temp%
RichardP
Snr. New Product Introduction Engineer | CISSP | Sophos Technical SupportSupport Videos | Product Documentation | @SophosSupport | Sign up for SMS AlertsIf a post solves your question use the 'Verify Answer' link.