This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Client Installer - Could not connect to Sophos

Hi,

We've recently migrated from on-prem to Central. We're in the last stages of replacing the on-prem client with the Central client but on our 2008 R1 SP2 servers we're getting this error shown in the screenshot.

When we inspect our Firewall logs, it appears the remote end is rejecting it. Has anyone seen this before and how do we overcome it? The KB article referenced doesn't help as we don't have the Cloud Installer log files directory to see what's happening.

Thanks

This thread was automatically locked due to age.

Parents

0 Shweta over 3 years ago

Hi Lanky Doodle

Could you please check under the %temp% folder if there are any specific logs created for Sophos Installation? Also, could you please make sure that these domains and ports are allowed in your network?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Lanky Doodle over 3 years ago in reply to Shweta

PS: We're using the installer from Sophos Central portal for Windows Servers.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Lanky Doodle over 3 years ago in reply to Shweta

PS: We're using the installer from Sophos Central portal for Windows Servers.
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 RichardP over 3 years ago in reply to Lanky Doodle

Check for the install log under the user's profile. The preflight check logs there and only after that does it start logging into %temp%

RichardP

Program Manager, Support Readiness | CISSP | Sophos Technical Support
Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel