I am aware on this thread community.sophos.com/.../running-malware-in-quarantine-or-cleanup-failure
I have tried to follow the instructions, but d. Go to C:\ProgramData\Sophos\Health\Event Store\Database and rename the file events.db to events.orig. is proving problematic.
There is no Program Data file on C:\.
There is Program Files which contains a Sophos folder but no Health or Event Store folder.
There is Program Filse x64 which contains a Sophos folder and a Health folder but no Event Store, only Events, Events does not contain Database or and events.db file.
Any advice? I have about 15 PCs with this issue and without clearing the alerts I can't monitor them for new problems effectively.
Hi Lilly Hill
Please check under the hidden items( Under View>Check on hidden items) for the program data folder. Before that, would you please provide more details about the detection on the endpoint…