Won't update to version 9.6.3353, as no longer listed under my apps on Play Store. I checked lists and Community Forum. What has caused this issue between Sophos and Android? When I try to Permit Sophos Display over other apps, phone states "Not allowed" Feature not available. This feature has been turned off because it slows down your phone.
I have read both impacts iPhone and Android. My phone is Nokia 1 Plus, Android version 10, security update 5 June 2020.
Please can the App Support Team help.
Are you facing a similar issue as mentioned in this thread? Would you please help with the error screenshot if possible.
I read comments on similar issue as mentioned in thread? and I now know that my phone has got the same issue with earlier Android phone versions. I have updated my thread information below. Mandy
Our global escalation team is currently working on this issue and we will be updating the information once we receive any update.
Hi Shweta. My phone requested update for Android security patch level 5 July 2020 this afternoon. Kind regards, Mandy
Sophos Security & Antivirus Guard app for Android is no longer compatible nor update from Google Play Store. Similar issue with Intercept X for Mobile !
I did check this with our development team if it is x86 device, android go devices are not supported anymore.
Model & hardware: TA-1111
Build number: 00WW_2_10A_SP03
My model isn't x86
Please can you check again with Development Team.
Google Play Store advises Sophos apps
Requires Android 5.0 and up
Not sure why Development Team update said Android Go devices are no longer supported
As discussed with our GES team, the affected devices are using Android Go which is not supported since the latest Version, unfortunately. This is also mentioned in the release notes to the latest Intercept X for mobile Version for Android.