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Problem with Sophos Central Agent

 Hello Team..

I write you because I have a problem with a customer and I couldn´t find information about a possible solution. 

PROBLEM: my customer installed on 2 computers the Agent of Sophos Central and the installation was successful but the computers are not showing on the Manager. The agent is showing that the computer is protected but why is not appearing on the Manager.

Could you help me with this? What could I review to know why the agent is not appearing on the Manager.

Regards



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