Device Security Settings

Question

Hello, I have Intercept X for Mobile (Android). In the Dashboard under Device Security, it lists the color codes for a healthy device, the Wifi Setting is colored Red (Insecure) and I can't find a fix for it. I have not had an Active Wifi Connection for a couple of months but even before then the Red Alert Color has remained on this setting. I also checked the Wifi Security Setting (under Network Security)as well but that did not solve my issue either. I've had one wifi connection saved in preferences so I deleted it hoping to resolve the issue but the setting is still colored Red also, it doesn't give me a recommendation for a possible fix. The version I have installed is 9.5. Thank you in advance for your time and input. Have a great afternoon!

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Shweta · Accepted Answer

Hi 
 To check the Wi-Fi network you are connected to, tap Check Wi-Fi. Check under Advanced settings of Wifi Connection if you are seeing any option such as "Detect Suspicious Network" if so, please enable the same. Under the same setting please check under Manage networks and you can delete the unused networks if it is showing any. Please refer to this PDF document for reference which lists out the details about the notifications and setting under Sophos Mobile Intercept X.

Shweta · Answer

Hi 
 Under Network Security if you check under Wifi settings is the Background check enabled? If so, and is showing green then there is nothing to worry about. Most of the public Wi-Fi networks normally use the 'WEP' open authentication that is insecure and it is recommended to use 'WPA2' as the encryption type for your network. Also, please check under Settings> Sophos Anti-Virus engine if it is updated? If not please click on the latest update.