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C:\ProgramData\Sophos\Clean\Dumps sehr groß

Hallo,

ich habe auf einem Server, auf dem der Sophos Endpoint Agent installiert ist, einen Ordner, der größer als 25 GB ist. Der Ordner lautet: C:\ProgramData\Sophos\Clean\Dumps. Dieser Ordner enthält .mdmp-Dateien, auch sehr alte.

 

Ist das normal? Kann man diese Dateien löschen?



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  • Hi  

    No, this is not normal. Can you please open any of the *.JSON files from C:\ProgramData\Sophos\Clean\Dumps (you can use a text editor such as Notepad++), to see if there is a file that is persistently getting scanned. You can then clear the files from the Dumps folder to free up space on the drive. 

    Once you have identified the file(s) that are persistently being scanned, please check to see if there are any detections for that file in Sophos Central. You might want to look into these to see if these are unknown and could be malicious, or something that you know could be a false-positive. I wouldn't recommend just whitelisting unless you are sure that those are legitimate applications.

    Regards, 

     
    DianneY
    Technical Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link
  • Hi DianneY,

    there are no .json files inside this folder. The .mdmp files can not be deleted because of missing permissions.

  • Hi  

    Do you see any specific files under that folder, which is getting scanned? Are you able to clear that folder? 

    Shweta

    Community Support Engineer | Sophos Technical Support
    Support Videos | Product Documentation@SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

     

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