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Frage zu Quarantäne in Sophos Central Intercept X

Hi Community,

 

ich habe Sophos Central Intercept X Advanced auf den Endpoints installiert.

Sporadisch kommt es vor, dass Dateien angeschwärzt werden, diese aber nicht durch Sophos automatisch entfernt werden können.

 

Hierzu ein zwei Fragen:

 

- Wenn in SOphos Central angezeigt wird, dass die manuelle Bereinigung notwendig ist muss tatsächlich die Datei händisch gelöscht werden?

- Gibt es eine Möglichkeit beim SOphos Client einen Quarantäne Manager oder muss man händisch in den Infected Ordner und dort die Quarantäne bereinigen?


Danke im Voraus.

 

Grüße Phil



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  • Hi  

    When there is a notification that manual clean up required, the detected files need to be deleted manually. It happens because of multiple reasons. Please refer to this document which has information on that.

    Quarantine manager is not available in the Sophos Intercept X which is based on the Sophos Central platform. when Sophos Anti-Virus/Sophos Intercept X encounters malware it will prevent execution and then attempt to automatically clean the threat.  There are occasions however where automatic cleanup is unable to take place.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

Reply
  • Hi  

    When there is a notification that manual clean up required, the detected files need to be deleted manually. It happens because of multiple reasons. Please refer to this document which has information on that.

    Quarantine manager is not available in the Sophos Intercept X which is based on the Sophos Central platform. when Sophos Anti-Virus/Sophos Intercept X encounters malware it will prevent execution and then attempt to automatically clean the threat.  There are occasions however where automatic cleanup is unable to take place.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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