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Device Encryption licenses - unused licenses


I am hoping someone can help. We have 10 unused licenses for the Sophos Device Encryption. I think this might be causing an issue when it comes to resetting the BitLocker PINs on new machines. How do I go about ensuring the new machines have the appropriate license put on? I thought maybe Sophos Encryption will know when the machine has been encrypted and then it adds a license to it?

As for the resetting of the BitLocker PIN, the error message appearing is:

Device encryption could not be started. Please try again or contact your system administrator if the problem persists.

But the devices have been encrypted with no issues.

Any assistance is greatly appreciated.

Thank you

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